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    第3册-Unit 4《I’ll have to have my cell phone replaced》ppt课件1第1页
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    高中英语高教版(中职)基础模块第三册Function课文配套课件ppt

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    这是一份高中英语高教版(中职)基础模块第三册Function课文配套课件ppt,共27页。PPT课件主要包含了Reading,Complete,Structure,Grammar,Discussion,Writing,past tense,End,Purpose,Task等内容,欢迎下载使用。
    Staff: Gd mrning! Hw can I help yu, sir?Tim: I'll have t have my cell phne replaced. I bught this cell phne in yur shp but there seems t be smething prblem with the battery.Staff: What's the prblem?Tim: The pwer f the cell phne cannt last fr a whle day.Staff: Are yu sure yu have made a full charge fr yur cell phne?Tim: Yes.Staff: When did yu buy this cell phne?Tim: I bught it 3 days ag and it's still under guarantee. I'm very disappinted at its quality.Staff: I'm srry fr the incnvenience we have caused yu. Wuld yu please shw me yur receipt s that I can take dwn sme details?Tim: OK. Here yu are.Staff: We'll get this cell phne exchanged fr yu in n time.Tim: Thanks.
    Name f the custmer:
    Prblem: smething wrng with the ________
    Time f purchase:
    slutin:replacerefundther
    have/get + n. + dne12
    I'm srry fr + n.
    be under guarantee
    there seem t be + n.
    Staff: Gd mrning! Hw can I help yu, sir?Tim: I'll have t have my ___ ___ replaced. I bught this ___ ___ in yur ___ but there seems t be smething ___ with the ___.Staff: What's the ___?Tim: The ___ f the cell phne cannt last fr a whle day.Staff: Are yu sure yu have made a full ___ fr yur cell phne?Tim: Yes.
    Staff: Gd mrning! Hw can I help yu, sir?Tim: I'll have t ___ my ___ ___ ___. I ___ this ___ ___ in yur ___ but there ___ ___ ___ smething ___ with the ___.Staff: What's the ___?Tim: The ___ f the cell phne___ ___ fr a whle day.Staff: ___ yu sure yu have ___ a full ___ fr yur cell phne?Tim: Yes.
    Staff: 早上好!我能如何帮你?Tim: 我要换了我的手机。我在你的商店买了这部手机。但是电池似乎有点问题。Staff: 问题是什么?Tim: 手机电池不能续航一整天。Staff: 你确定你的手机充满电了吗?Tim: 是的。
    Staff: When did yu buy this cell phne?Tim: I bught it 3 ___ ag and it's still under ___. I'm very disappinted at its ___.Staff: I'm srry fr the ___ we have caused yu. Wuld yu please shw me yur ___ s that I can take dwn sme ___?Tim: OK. Here yu are.Staff: We'll get this cell phne exchanged fr yu in n time.Tim: Thanks.
    Staff: When did yu ___ this cell phne?Tim: I ___ it 3 ___ ag and it's still under ___. I'm very disappinted at its ___.Staff: I'm srry fr the ___ we have ___ yu. Wuld yu please ___ me yur ___ s that I can ___ dwn sme ___?Tim: OK. Here yu are.Staff: We'll ___ this cell phne ___ fr yu in n time.Tim: Thanks.
    Staff: When ___ yu ___ this cell phne?Tim: I ___ it 3 ___ ag and it's still under ___. I'm very ___ at its ___.Staff: I'm ___ fr the ___ we have ___ yu. Wuld yu please ___ me yur ___ s that I can ___ dwn sme ___?Tim: OK. Here yu are.Staff: We'll ___ this cell phne ___ fr yu in n time.Tim: Thanks.
    1. I attended an English curse s that I culd imprve my speaking.2. He lks tired and sleepy because he stayed up very late last night.3. Since he can't answer this questin, we'd better ask smene else.4. We are here t tell yu the gd news.5. He gt a prize fr finding the mst mistakes.6. He speaks s fast that n ne can catch him.7. He wrried s that he culdn't sleep.8. He is wrking hard in rder t pass the examinatin.=He is wrking hard in rder that he can pass the examinatin. 9. It is such nice weather that I wuld like t g t the beach.
    1. The teacher spke ludly ____ the students culd hear him clearly.A. thatB. suchC. s that D. in rder t2. They develp their skills ____ they can d things better and better.A. s thatB. such thatC. since D. in rder t3. -Is everyne here tday? -N. Tm is at hme ____ he has gt a bad cld.A. becauseB. s thatC. in rder that D. t4. ____ it was difficult t make her dream cme true, ____ she gave up.A. Thugh; yetB. Thugh; butC. Because; s D.Because; /5. Run as fast yu can nw ____ yu can catch the early bus.A. s thatB. rC. because D. if
    6. ____ we have n mney, we can't buy it.A. WhatB. SinceC. That D. By7. We practiced speaking English every day ____ we culd serve at the Internatinal Fair.A. ifB. sC. in rder thatD. that8. The meeting is ____ imprtant that yu mustn't miss it. A. veryB. suchC. s D. t9. The bk was written in ____ easy English ____ even primary schl students culd understand it.A. s; thatB. such; thatC. t; t D.very; that10. - Yu study ____ hard ____ yu're sure t pass the exam. - Thank yu fr saying s.A. enugh; tB. as; asC. s; that D.such; that
    cmprehensin
    Dear Sir,We are writing t infrm yu that the cameras we rdered n July 13 arrived unsatisfactry cnditin. After examinatin, we fund that 5 cameras were badly damaged, bviusly because f pr packing. Therefre, we cannt sell them at the nrmal price and suggest that yu give us a 10% discunt. If yu cannnt accept, I'm afraid we shall have t return them fr replacement. Hpe yu understand that we expect cmpensatin fr ur damaged gds. Yurs,Carl Thmas
    Making a cmplaint.Discussing a prject with a business partner.Expressing gratitude.Dealing with custmer's cmplaint.
    If yu were a manager, wuld yu agree t give a discunt t the custmers? why r why nt?If yu were the manager, what wuld yu d t avid such incnvenience t custmers in the future?
    Open Questins
    Slutins:1.2.
    What is the letter fr?
    Prblem:Reasn:
    backgrund & prblems
    result & slutin
    Backgrund & Prblems
    Result & Slutin
    1. have / get ... replaced / refunded2. give (10%) discunt
    Hpe yu understand ur / my request.
    1. I am writing t cmplain I am writing t express my dissatisfactin I feel srry t truble yu but I 'm afraid I have t make a cmplaint abut...

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