英语Unit 4 I'll have to have my cell phone replaced.Listening教学演示ppt课件

这是一份英语Unit 4 I'll have to have my cell phone replaced.Listening教学演示ppt课件，共36页。PPT课件主要包含了Customers，Live Show，leaflet ，express，contract，understand，mis，ing，delayed ，deal with等内容，欢迎下载使用。
Hw can I help yu, sir?What is the prblem?I’m s srry fr the incnvenience we have caused yu.Wuld yu like a refund?Wuld yu please shw me yur receipt?
Sentence Patterns:Staff:
I bught ... in yur shp... ... (prblem)It’s still under guarantee.I’m very disappinted at its quality.I want t have ... replaced.Thank yu!
Wrds Spelling
cmplain v./ cmplaint n.
aplgize [ə'pɒlədʒaɪz] v. aplgy [ə'pɒlədʒɪ] n.
assembly line
[ə'semblɪ]
sign a cntract
[fəˈtɒgrəfə(r)]
Wrds Guessing
1. Yu helped me a lt, s I want t express(表达) my gratitude t yu. 2. The big fire cause a big lss.
3. Cngratulatins! Yu can cme t wrk in ur cmpany at nce. As fr yur salary(薪水）, yu will get the same as ther wrkers.
4. If yu want t earn mre mney, yu shuld reduce the cst(成本).
5. Yu are the manager, s yu shuld arrange the staff’s jb. 6.
Patience n.
First f all, I express my aplgy fr the delayed prductin. The assembly line f ur cmpany brke dwn s that we culdn’t finish it n time. As we have signed the cntract, we will pay fr yur lss. Secndly, as fr the incrrectly prduced leaflets, I think there must have been a cmmunicatin prblem between us. We thught that yu expected black and white leaflets. We’re srry fr the mistake and we’ll take all the incrrect leaflets back and prduce full clr cpies fr yu immediately. What’s mre, we will reduce the price by 10%.
Yu can decide n when and where t take the phts again. Our phtgrapher will arrange fr yu t meet, wherever yu want t. Srry again fr all the truble. Hpe there will be n mre misunderstandings. Thank yu fr yur patience.
Sincerely,Richard BrwnPresident
Read and chse.
What prblems are the cmplaints abut?
1. the delayed prductin2. incrrectly prduced leaflets
Read and cmplete.
The assembly line f thecmpany brke dwn.
There was a cmmunicatin prblem. They thught Mr Smith wanted black and White leaflets.
Pay fr Mr Smith’s lss.
Take the incrrectleaflets back and prduce the full clr leaflets immediately. Reduce the price fr Mr Smith by 10%.
Discuss and chse what Mr. Smith cmplained in his letter.
Oral Practice
Letter Patterns
Dear ..., Para1: Express the aplgy. Para2:Give the slutin. Para3: Say srry again! Yurs,
First f all, ...
Secndly,...
What’s mre, ...
Please imagine, yu are Mr. Smith nw, yu are writing the cmplaint letter!Please discuss with yur partners.
Dear ..., Para1: Express the disappintment. Para2: Shw the prblemFirst f all, ,’s mre, ... Para3: I hpe t receive yur reply! Yurs,
Dear Sir,　　 We were very disappinted t see the leaflets yu prduced fr ur cmpany. First f all, we expected t get the leaflets n August 10, but yu sent them t us n August 16. Secndly, We expected full clr leaflets, but instead, we fund black and white phts in the leaflets. What’s mre, the delay f 6 days has caused us a big lss. We suggest that yu give us a 10% discunt. I hpe t receive yur reply! Yurs, Thmas R. Smith
P61 Exercise 13
Read and answer.
The cameras were badly damaged.
Yes, because the damage brught incnvenience t the custmers.
1) What had happened t the cameras by the time they reached the custmers? _______________________________________________
2) If yu were the manager, wuld yu agree t give a discunt t the custmers? Why r why nt? _______________________________________________
3) If yu were the manager, what wuld yu d t avid such incnvenience t custmers in the future? _______________________________________________________________
We may set up sme regulatins t avid similar prblems.