高中英语高教版（中职）基础模块第三册speaking评课ppt课件

这是一份高中英语高教版（中职）基础模块第三册speaking评课ppt课件，共60页。PPT课件主要包含了Lead-in，Tim，Reading，Writing，Unit task，Self-check等内容，欢迎下载使用。
1.Discuss and list.
Discuss and list.
Click t add Title
When there is smething wrng with the gds.
2.Lk and match.
Acticity3听写要点：1.What can I d fr yu?2.have this shirt ’s the prblem/the truble /the matter /wrng ?4.It’s the wrng yu shw me the receipt?6..I will change this fr yu.
3.Listen and answer.
Why des the custmer want t return the shirt?2. What des the custmer say t cmplain?
Because the shirt is f the wrng size.I’d like t have this shirt replaced.
Acticity3A:Gd mrning,ma’am. What can I d fr yu?B:I’d like t have this shirt replaced.A:What’s the prblem?B:It’s the wrng size.A:All right. Can yu shw me the receipt?B:Yes, here it is .A:OK.I will change this fr yu.
Listening and speaking
4.Listen and cmplete.
have his watch replaced.
5.Listen and tick.
6.Listen and underline.
Did yu wear the watch in the shwer, sir?N. I tk it ff befre taking the shwer.When did yu buy this watch?I bught it ne week ag and it’s still under guarantee. I’m very disappinted at its quality.I’m s srry fr the incnvenience we have caused yu. Wuld yu like a refund?N, I’d rather have the watch replaced please.N prblem, sir. Wuld yu please shw me yur receipt s that I can take dwn sme details? We’ll get this watch exchanged fr yu in n time.Thank yu.
Listen and underline.
Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:
7.Lk and talk.
A: I’ll have t have this _______________________________.
B: What is the prblem?
A: I hught this in yur shp _____________________________________.
TV replaced.
but there is smething wrng with it .
It des'nt wrk.
T-shirt replaced.
A: What’s next? _____________________________________.
B: _________________________________________________.
8.Act and practice.
It’s nt what yu prmised.Hw d yu expect us t slve the prblem?Can yu prvide …?Cntact us again if yu have any ther prblems.
你这与你们承诺的不一致。您希望如何解决呢？您能提供⋯吗？如再有问题请与我们联系。
9.Discuss and answer.
10.Read and chse.
First f all, I express my aplgy fr the delayed prductin. The assembly line f ur cmpany brke dwn s that we culdn’t finish it n time. As we have signed the cntract, we will pay fr yur lss. Secndly, as fr the incrrectly prduced leaflets, I think there must have been a cmmunicatin prblem between us. We thught that yu expected black and white leaflets. We’re srry fr the mistake and we’ll take all the incrrect leaflets back and prduce full clr cpies fr yu immediately. What’s mre, we will reduce the price by 10%.
Yu can decide n when and where t take the phts again. Our phtgrapher will arrange fr yu t meet, wherever yu want t. Srry again fr all the truble. Hpe there will be n mre misunderstandings. Thank yu fr yur patience.
Sincerely,Richard BrwnPresident
11.Read and cmplete.
The assembly line f thecmpany brken dwn.
Pay fr Mr Smith’s lss.
There was a cmmunicatinprblem. They thught MrSmith wanted black andWhite leaflets.
Take the incrrectleaflets ack and prducethe full clr leafletsimmediately. Reducethe price fr Mr Smith by10%.
12.Read and discuss.
13.Read and answer.
The cameras were badly damaged.
Yes, because the damage brught incnvenience t the custmers.
We may set up sme regulatins t avid similar prblems.
Read and answer.
Read and cmplete.
we agree t give yu a 10% discunt
have invited the cnsultantt give us sme suggestins
14.Read and cmplete.
Language in use
15.Underline and grup.
Read and cmbine.
→ As it was very ht last night everybdy stayed under the tree.
Jane is very cnfident abut getting this jb.She has a lt f wrk experience.→ As she has a lt f wrk experience, Jane is very cnfident abut getting the jb.
16.Read and cmbine.
→ The by culdn’t draw mney frm the ATM because he frgt the pin.
→ Since he ften delays his wrk, nbdy wants t be his partner.
→ They all passed the exam, s that they wuld get the certificate.
Lk and cmplete.
because he had t change hisMP4 player
fr the ne he bught last week didn’t wrk very well
s that she culd make a recrd
fr she had t g t theSecnd flr t get him a new ne
since the staff gave him a lt f help
18.Read and tick.
Read and tick.
19.Discuss and write.
disappinted with
incrrectly prduced
20.Read and cmplete.
Cmmunicatinprblem
pay fr yur lss
21.Lk and tell.
Lk and tell.
Imagine a situatin, and discuss what cmplaints custmers usually make. __________________________________________ __________________________________________
Wrk ut a mem n dealing with custmers’ cmplaints.
2. Discuss what the staff shuld d t deal with the cmplaints. __________________________________________ __________________________________________3. Discuss and wrk ut a prcedure n hw t deal with cmplaints. __________________________________________ __________________________________________4. Make a mem fr the staff n dealing with cmplaints. __________________________________________ __________________________________________
( ) cmplain( ) alarm( ) leaflet( ) prduce( ) dictinary( ) missing
( ) dirty( ) size( ) receipt( ) refund( ) quality
( ) detailed( ) partner( ) take dwn( ) assembly line( ) express aplgy
( ) be disappinted at( ) make a cmplaint( ) under guarantee( ) wrk ut a slutin( ) pay fr the lss
( ) make a cmplaint.( ) express my disappintment.( ) understand a cmplaint letter.
( ) talk deal with a cmplaint.( ) express an aplgy.( ) reply a cmplaint letter.
Wrds and expressins
incnvenience
Life and culture
One f the aspects f Latin America that yu may lve is that yu are able t bargain fr anything — even taxis. Bargaining fr taxis in Latin America is fun and can save yu a lt f mney. In heavy turist areas, the rates may g up, but yu can still bargain t get a lwer price. The first step is t bargain fr a rate befre yu get int the taxi.
Smetimes, just because yu’re a gring (freigner) they will give yu a high price. If they d, just say “I’m a gring (freigner) but I’m nt a fl.” This may impress the driver and sme will even get a gd chuckle frm it. Taxi drivers like bargaining as much as yu d. They enjy ging back and frth bargaining fr the best price. Next, yu can ask hw much it really cst. They will then give yu a lwer price, and yu can say the fllwing line and start t walk away, “It will be better if I take anther taxi.” As yu start t walk away they will give yu a lwer price which yu can accept.