2020-2021学年writing教课内容ppt课件

这是一份2020-2021学年writing教课内容ppt课件，共24页。PPT课件主要包含了cabd，Tim，TTFTT， ，TFTFTT，reduce，decide on等内容，欢迎下载使用。
Wrds & expressins:
alarm v. 警告，报警disappint v. 失望guarantee n. 担保，保证incnvenience n. 不便incrrectly adv. 不适当地 错误地quality n. 质量refund n. 退还replace v. 替换
appint v.指定，命定，约定guard v. 守卫，保卫cnvenient adj. 方便的，便利的cnvenience n. 便利，方便crrect adj. 正确的，合适的quantity n.量，数量，总量re-前缀 再次，重新fund n.资金place v. 放置
1.Discuss and list.
When there is sme quality prblem.When peple gets the wrng cmmdity.When peple are nt satisfied with the service.When the clerk is nt plite.when the gds is delayed.
2.Lk and match.
3. Listen and answer.
Why des the custmer want t return the shirt?What des the custmer say t cmplain?
Because the shirt is f the wrng size.I’d like t have this shirt replaced.
4.Listen and cmplete.
Tim went t the shp t .
have his watch replaced.
5. Listen and tick.
Tim:Mm:Tim:
I’ve gt t g nw. I’ll have t g t the shp befre wrk.What’s the matter?I’ll have t have my watch replaced because there is smething wrng with the alarm.
6. Listen and underline.
Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:
Gd mrning! Hw can I help yu, sir?I bught this watch in yur shp but it desn’t wrk very well.What is the prblem?The alarm desn’t wrk and when I tk ff the watch yesterday, I fund it left a green mark n my wrist.Did yu wear the watch in the shwer, sir?N. I tk it ff befre taking the shwer.When did yu buy this watch?I bught it ne week ag and it’s still under guarantee.I’m very disappinted at its quality.I’m s srry fr the incnvenience we have caused yu. Wuld yu like a refund?N, I’d rather have the watch replaced please.N prblem, sir. Wuld yu please shw me yur receipt s that I can take dwn sme details? We’ll get this watch exchanged fr yu in n time.Thank yu.
Grammar fcus
原因状语从句原因状语从句用以表示导致主语中的动作或事情发生的原因，通常because, since, as, fr引导。回答由why提出的问题时，或说明人所不知的原因时用because，表示直接原因，语气最强。（because引导的原因状语从句多放在主句之后）as和since语气较弱，一般用来表示明显的原因。（由as和since引导的原因状语从居多在句首） e.g. —— Why aren’t ging there? —— Because I dn’t want t. As he has n car, he can’t get there easily. Since we have n mney, we can’t buy it.
fr表示所说的理由是一种补充说明,fr引导的从句一般不放在句子的开头。 e.g. I decided t stp and have lunch, fr I was feeling quite hungry.目的状语从句目的状语从句用于表达做某事的目的，通常由s that, in rder that（为了，以便）引导。 e.g. We started early s that we culd catch the first train. We used the cmputer in rder that we might save time.
15. Underline and grup.
16. Read and cmbine.
As it was very ht last night, everybdy stayed under the tree.
The by culdn’t draw mney frm the ATM because he frgt the pin.
Since he ften delays his wrk, nbdy wants t be his partner.
They all passed the exam s that they wuld get the certificate.
17. Lk and cmplete.
David went t the bkstre tday ___________________________ __________. He asked the staff t exchange the MP4 player fr him ____________________________________________________. The stuff asked him t shw his receipt __________________________________. Then she asked David t wait fr a mment ________________________ ______________________________. David was very happy and gave thanks t the staff ________________________________.
because he had t change hisMP4 player
because the ne he bught yesterday didn’t wrk very well
s that she culd make a recrd
fr she had t g t theSecnd flr t get him a new ne
since the staff gave him a lt f help
Assembly line 生产线，流水线Cntract 合同Patience 耐心Prduce 生产
10.Read and chse.
What is the letter fr?Making a cmplaint.Discussing a prject with a business partner.Expressing gratitude.Dealing with custmer’s cmplaint.
11. Read and cmplete.
The assembly line f thecmpany brken dwn.
There was a cmmunicatin prblem. They thught Mr Smith wanted black and White leaflets.
Pay fr Mr Smith’s lss.
Take the incrrectleaflets back and prducethe full clr leafletsimmediately. Reducethe price fr Mr Smith by 10%.
12.Read and discuss.
We were very disappinted t see the leaflets yu prduced fr ur cmpany.We expected t get the leaflets n August 10, but yu sent them t us n August 16.The clr f the leaflets is nt as beautiful as we agreed in the cntract.We expected full clr leaflets, but instead, we fund black and white phts in the leaflets.The delay f 6 days has caused us a big lss.
13. Read and answer.
What had happened t the cameras by the time they reached the custmers?If yu were the manager, wuld yu agree t give a discunt t the custmers? Why r why nt?If yu were the manager, what wuld yu d t avid such incnvenience t custmers in the future?
The 5 cameras were badly damaged.
Yes, because the damage brught incnvenience t the custmers.
We may set up sme regulatins t avid similar prblems.
14. Read and cmplete.
BB Bridge Ltd.132 Riverside RadLndn, EnglandDear Mr Thmas, I am very srry t learn frm yur letter f August 15 that the cameras yu rdered n July 13 were damaged during shipping. __________, I express my aplgy fr the incnvenience we caused yu. ________, _____________________________ as yu asked. We ___________,____________________________t avid future incnvenience t custmers. We regret yur need t write t us, and we guarantee the safe delivery f yur rders in future. Yurs, Jhn Barrett
First f all
we agree t give yu a 10% discunt
have set up sme regulatins
18. Vcabulary practice
19. Discuss and write.
e.g. take a shwer 洗澡，冲凉 leave a mark 留下痕迹 reduce the price 降价 sign a cntract 签合约 wrk ut a slutin 找到解决方案 ask fr a refund 要求退款 make a cmplaint 投诉，抱怨
20. Read and cmplete.
Jhn:Mr Green:Jhn:Mr Green:Jhn:Mr Green:Jhn:Mr Green:Jhn:Mr Green:
Hell. This is Jhn speaking. I’d like t talk t Mr Green.This is Green speaking. What can I d fr yu?I’m afraid I have t say we are ___________________ the prducts yu sent t us yesterday.What is the prblem?The prducts are ____________________. We rdered 100 pink T-shirts this time, but yu sent us 150 red nes.I’m terribly srry. I think there must be a ______________________. We’ll take them back and ___________ the payment fr yu.Sme custmers have cancelled their rder because f the delay f the prduct.I’m srry fr that and accrding t the cntract we’ll _______________.That’s fine. I’d like t knw when I can get the T-shirts.Yu can _______________ when we send yu the T-shirts.
disappinted at
incrrectly prduced
Cmmunicatin prblem
pay fr yur lss