热点题型08 书信之投诉信和道歉信-备战2023年高考英语满分作文万能模板

备战2023高考英语满分作文万能模板（八）

                书信之投诉信和道歉信

投诉信

【题型分析与写作方法】

题型分析：

       在生活中，人们通常用写投诉信的方式解决消费利益受损、正常生活和工作受到干扰等问题。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是解决问题而不是泄愤，因此写信时一定要注意态度诚恳、直截了当。

投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地陈述事情发生的经过，切记不要夸大其词；指出问题引发的后果，提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。

写作方法：

       首段：注意客观礼貌。a. 自我介绍；b. 引出投诉内容；c. 表明目的要求。

主体：展开陈述投诉原因、具体理由或后果，注意内容充实，符合交际习惯。

a. 详细说明情况，中肯地提出问题；b. 提出改进建议，表明希望如何解决；c. 拓  展题目内容，尤其要强调问题不解决所带来的后果。

尾段：表达希望问题得到解决的意愿，注意态度客观、有礼貌。

a. 表达强烈愿望，希望上述问题得到迅速恰当的解决；b. 有时可就问题的解决限 定时间；c. 对有关人员的努力表示感谢；d. 希望尽快得到令人满意的答复。

【万能模板---书信之投诉信】

Dear Sir/Madam,

My name is/I'm 自我介绍. I am writing to you for something/to tell you something about 投诉的内容.

阐述发生矛盾的事件. I陈述本人曾做过的努力. But 投诉原因一. Besides, 投诉原因二. To be frank, 客观评论，以示诚恳. I do hope/I wish that 表达本人期待的解决方案.

Do you agree with what I said? I am expecting your answer.

Yours sincerely,

____________

【模板范文】

         请针对学校用电浪费的情况，给学校相应负责人写一封投诉信，陈述现象，说明利弊，并提出改进建议。

Dear Sir,

My name is Li Hua and I am a student in Class One, Grade Two. I am writing to tell you that the waste in our school is very serious. If you go around the school, you will find the lights are burning day and night. In addition, you will also find taps running all the time. In the dining room, food is thrown away everywhere and there are a lot of useful things in the litter bins. (自我介绍；投诉内容）

Faced with these phenomena, I feel worried. Although our country is becoming richer and richer now, we still need to save everything because saving is one of the virtues of the Chinese. Do you agree with what I said? Would you like to call on all the students to fight against waste? I am expecting your answer. (投诉原因；期待解决方案）

Best wishes!

Yours sincerely,

Li Hua

【高分素材之单词和短语】

face with，dissatisfaction, complain about, suffer a lot, put up with, refund the cost, get this matter settled

【高分素材之句式】

★首段模板句式

1. I am writing to you about... which I received/bought...

2. I am writing to tell you that……

3. I am going to complain about...

4. I am sorry to have to send this letter...which I received/bought...

★篇中模板句式

1. When we checked. . . , we noticed. . .

2. When I took. . .out of the bag and examined. . .closely, I found...

3. When I unpacked. . . and tried to use it, it did not work.

4. Faced with these phenomena, I feel worried.

★结尾段模板句式

1. Please let me know what you intend to do in this matter.

2. In view of the inconvenience this has caused, I feel you should...

道歉信

【题型分析与写作方法】

题型分析：

      道歉信的目的是向收信人表达歉意，请求对方谅解自己的某种过失。道歉信通常包括以下内容：表示歉意，道歉的原因，出现差错的原因，提出弥补措施，请求原谅。

写作方法：

首段：陈述写信意图，对某事表示歉意。

主体段落：说明道歉的具体原因，应展开。在主体段落中，写信人应当在陈述理由时照顾读信人的感受，切忌强词夺理。

结尾段：再次表明歉意，请求收信人的谅解。还可以建议对自己的过失采取何种补救措施。

【万能模板---书信之道歉信】

Dear______,

I am terribly sorry for针对某事进行道歉. Now I am writing you this letter to show my deep regret. I do hope you can understand me and excuse me 希望得到谅解.

I will be very grateful if you are kind to listen to my explanation. Because 解释原因.

I apologize again for 再次道歉. I will make my great effort on补救方案 .

 I wonder if询问对方能否接受道歉及补救方案.

Sincerely yours,

_____________

【模板范文】

      由于不适应广州的气候，身体生病了，不能正常上课，现需要向你的英语老师写封道歉信，表达歉意，说明事由，并简述采取何种补救措施。

Dear Tom,

I am terribly sorry for not having attended your class on time. Now I am writing you this letter to show my deep regret.

I will be very grateful if you are kind to listen to my explanation. Because it is my first time to live in Guangzhou and I can not adapt to the weather here quickly, I've had a headache these days.

be honest, I think you will be my best teacher to help me improve my English. So I apologize again for my not attending your class. I will make my great effort on English in the future and will not disappoint you next time!

I wonder if you could excuse me.

Sincerely yours,

Li Hua

【万能模板之高分素材】

【高分素材之单词、短语】

terribly sorry ，express, regretful, apologize for, be sorry for, say sorry again, accept my apology

【高分素材之句式】

★首段模板句式

1. I am writing this letter to express my regret.

2. I am writing to apologize for...

3. I am very sorry to say that...

4. Please accept my sincere apology for. . .

5. I am writing to say sorry for. . .

6. I am writing you this letter to show my deep regret.

★篇中模板句式

1. Please forgive me for a stupid choice of words.

2. And so I missed the appointed time.

3. I will be very grateful if you are kind to listen to my explanation.

★结尾段模板句式

1. Once again, I am sorry for any inconvenience that has caused.

2. I wonder if you could excuse me.

3. Hope you can accept my apologies and understand my situation.

4. I sincerely hope that you will be able to think in my position and accept my apology.

5. I want to let you know how regretful I am feeling now.

6. I am sorry that I can’t ……and trust that you will be able to understand.

7. Please allow me to say sorry again.