高考英语考点知识专讲专练（有答案） 考点61书面表达投诉信

这是一份高考英语考点知识专讲专练（有答案） 考点61书面表达投诉信，共9页。试卷主要包含了 写作方法， 写作流程图，常用套语等内容，欢迎下载使用。
1. 写作方法
①首段：注意客观、礼貌
a. 自我介绍；
b. 引出投诉内容；
c. 表明目的要求。
② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯地提出问题；
b. 提出改进建议，表明希望如何解决；
c. 拓展题目内容，尤其要强调问题不解决所带来的后果。
③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；
b. 有时可就问题的解决限定时间；
c. 对有关人员的努力表示感谢；
d. 希望尽快得到满意答复。
2. 写作流程图
3.常用套语
第一部分：提出抱怨并表示遗憾
套语：
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am srry t truble yu but I am afraid that I have t make a serius cmplaint.
(2) 我很遗憾地告诉你投诉有关……的事由。
I am srry t tell yu that there shuld be reasns t cmplain abut …
(3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。
I really hate t cmplain, but ne thing is really disturbing nw.
第二部分：说明投诉问题、后果，并提出合理建议。
1. In the first place, the fd is t salty and the water isn't served in time. In additin, the music yu bradcast is t nisy. Under these circumstances, I find it hard t sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。
2. While I was n hliday in Hng Kng abut a week ag, I bught a green shirt fr 300 HK dllars in yur shp, but there seems t be smething wrng with it. When it's washed, it fades in clur. Nw I can't wear it.
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。
3. It arrived n time the day befre yesterday. But when I checked it, I fund a hle in the middle. I was astnished because the hle was bvius and I didn't think yu shuld neglect this deficiency（缺陷）.
它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4. I have dialed yur service number fr several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
5. Nw this prblem keeps wrrying me.
现在这个问题一直在困扰我。
6. T imprve the situatin, yu can take the fllwing measures.
为了改善状况，你们可以采取下面的措施。
7. Can yu change a new ne fr me as sn as pssible?
你们可以尽快给我换件新的吗？
8. I insist yu change a new ne fr me r give me a refund（退款）.
我坚持你们给我换件新的或者给我退款。
9. Hw shall I send this scarf back t yu?
我怎么把这条围巾寄还给你？
第三部分：提出批评及处理的意见或敦促对方采取措施
套语：
(1) 我认为是你认识到……的时候了。
I think it’s high time that yu realized …
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We knw that yu are nt generally careless, but we shuld like yur assurance that this will nt happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn yu that unless yu d smething abut the situatin, I will be frced t take legal actin.
(4) 坦率地说，我不再准备忍受这种状况。
Frankly, I am nt prepared t put up with the situatin any mre.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I wuld be very grateful if yu culd lk int the matter as sn as pssible. And I am lking frward t an early reply.
（6）期待着你早日答复。
I’m lking frward t yur early reply.
4.写作模板
Dear ______,
①I am ______（自我介绍）. ②I feel bad t truble yu but I am afraid that I have t make a cmplaint abut ______.
③The reasn fr my dissatisfactin is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In additin, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）t______（抱怨的方面给你带来的后果）.
⑦I appreciate it very much if yu culd ______（提出建议和请求）, preferably ______（进一步的要求）, and I wuld like t have this matter settled by ______（设定解决事情最后期限）.
⑧Thank yu fr yur cnsideratin and I will be lking frward t yur reply.
假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：
1.投诉内容；
2.要求重新邮寄或退款；
3.询问应由谁承担邮寄费用。
注意:
1.书信内容包括以上要点；
2.词数100左右(书信格式已给出，不计入总词数)；
3.可适当增加细节，以使行文连贯。
Dear Sir r Madam,
I’m writing t cmplain abut the jacket which I bught frm yur website. This mrning I received the jacket n time, but__________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I am lking frward t yur early reply.
Yurs sincerely,
Li Hua
【思路点拨】
这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。
【范文】
Dear Sir r Madam,
I’m writing t cmplain abut the jacket which I bught frm yur website. This mrning I received the jacket n time, but I regret t say that there’s smething wrng with it.
Firstly, I’m pretty sure I asked yu t send me a purple ne. The mment the mail bx arrived, I culdn’t wait t pen it, nly t find a red ne. T make things wrse, I need a size 170-88A while yu sent me a size 175-92B,which is t large fr me. Were I in it, I wuld be a clwn. And it is f such bad quality — the zipper desn’t wrk at all!
My cncern is whether yu will return me the mney r have the jacket replaced and I wnder wh will pay the pstage.
I am lking frward t yur early reply.
Yurs sincerely,
Li Hua
Writing 1 广西南宁市第三中学2020届高三9月考试
假如你是李华，前不久你在网上买了一条丝绸围巾，打算送给妈妈作为生日礼物，却在收货时发现存在一些问题。请你就此给网站写一封投诉信。
要点如下：1.介绍情况；2.反应问题；3.提出解决方法。
注意：1.词数100左右 2.可以适当增加细节，以使行文连贯。
Dear sir r Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs,
Li Hua
Writing 2（浙江省绍兴诸暨市2019届高三5月高考适应性试卷）
假如你是李华，你最近在某网站购得一部电子书阅读器( Kindle)，却发现商品存在一些质量问题。请你给商品负责人写一封电子邮件进行投诉，要点如下:
1. 购买时间；
2. 质量问题；
3. 你的要求。
注意:
1、词数80左右；
2、可适当增加细节，以使行文连贯。
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Writing 3 （江西师范大学附属中学2019届高三三模）
假定你是李华,一个月前你从网上订购了两双运动鞋,今天才到货,且包装破损,尺码不符.请就此事向网店客服写邮件投诉，要点如下：
1. 介绍购物情况；
2. 反映存在问题；
3. 提出解决方案。
注意：1.词数100左右；
2.可适当增加细节，以使行文连贯；
3.开头和结尾已给出，不计入总词数。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Writing 4贵州省遵义航天高级中学2019届高三第七次模拟
假定你是李华，两月前你从海外代购网店订购了一套书虫系列读物，昨天才到货，且包装破损，数量不足。请你根据以下提示，给该店店主Bb写一封投诉信：
1. 介绍购物情况；
2. 反应存在问题；
3. 提出解决问题的方案。
注意：
1.词数100左右；
2.可以适当增加细节，以使行文连贯；
参考词汇：cmplaint n. 投诉Bkwrm Series 书虫系列读物
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs,
Li Hua
Writing 1
【范文】
Dear Sir/Madam,
I am ne f yur custmers. Recently, I rdered a silk scarf fr my mum as a birthday gift . T my disappintment, there are the fllwing prblems.
T begin with, it didn’t arrive n schedule, which missed my mum’s birthday and let me dwn. Besides, it is f the wrng clr, which shuld be blue instead f red. Sadly, my mum hates red the mst! What bthers me the mst is the quality f the scarf. It is nt made f genuine silk and even gives ff a bad smell, making the whle thing abslutely unacceptable!
I am nt satisfied t have received such pr service, hping that yu can return my mney r deliver a new ne t me .I’d appreciate it if yu can take it int cnsideratin.
Lking frward t yur reply.
Yurs
Li Hua
Writing 2
【范文】
Dear Sir / Madam,
I'm writing t cmplain abut a Kindle that I purchased frm yur website n May 1st.
After ne week f its purchase, I find it desn't wrk as expected. The battery desn't last lng after being recharged, perhaps merely half a day. Wrse than that, the wrds n the screen are nt distinct enugh, which I think is damaging t my eyesight.
I have been a devted custmer f yur cmpany and I hpe yu will lk int the matter seriusly and replace the faulty Kindle with a new ne as guaranteed. Thank yu!
Yurs sincerely,
Li Hua
Writing 3
【范文】
Dear Sir/Madam,
I am ne f yur custmers. I rdered tw pairs f sprts shes n yur website ne mnth ag, but I didn’t receive them until tday. Much t my disappintment, the shes were s prly packed up that the cver f them was trn. T make matters wrse, they are f the wrng size.
I am srry t have received such pr service, and I believe I have the very right t ask yu t deal with this prblem. I hpe that yu either return my mney r deliver new nes t me. What is mre, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Yurs,
Li Hua
Writing 4
【范文】
Dear Bb,
I am ne f yur custmers. I rdered a set f Bkwrm Series n yur website tw mnths ag, but I didn’t receive them until yesterday. And much t my disappintment, the bks were s prly packed up that the cver f ne bk was trn. T make matters wrse, it is nt a cmplete set, as I fund ne bk missing.
I am srry t have received such pr service, and I believe I have every right t ask yu t deal with this prblem. I hpe that yu either return my mney r deliver a new set f bks t me. Besides, I’d like t be infrmed f the prcess f yur dealing with my cmplaint.
Lking frward t yur reply.
Yurs,
Li Hua
提出抱怨并表示遗憾
阐述问题发生的经过
指出问题引起的后果
提出批评及处理的意见或敦促对方采取措施