题型07 投诉信（答题模板与解题技巧）（原卷版+解析版）

这是一份题型07 投诉信（答题模板与解题技巧）（原卷版+解析版），文件包含题型07投诉信答题模板与解题技巧-备战2025年高考英语答题技巧与模板构建原卷版docx、题型07投诉信答题模板与解题技巧-备战2025年高考英语答题技巧与模板构建解析版docx等2份试卷配套教学资源，其中试卷共33页， 欢迎下载使用。
01 题型解读
02 答题模板构建
03 满分词汇模板
04 满分句型模板
05 满分作文模板
06 知识迁移强化
命题特点
投诉信是用来投诉某人或某商家或单位，因为某事没有得到应有的对待，或者我们遇到的一些不文明现象。所购商品质量差，服务售后不满意，学校食堂饭菜质量不好等。内容涉及网购、书本、酒店服务、服饰、电子书等商品的质量问题。
在写投诉信时，应当关注问题本身，目的是解决问题。言语不应过激，切勿威胁对方。提出解决方案和诉求时要合情合理。
写投诉信时，一般都采用开门见山式写法。时态以一般现在时为主，一般过去时为辅。

【满分词汇模板】
【满分句型模板之开篇“风头”句】
I’m writing t cmplain abut...
我写信是为了抱怨。
I’m Li Hua, ne f yur custmers.
我叫李华，是你的一位顾客。
I’m writing this letter in the hpe that this prblem can be slved as sn as pssible.
我写这封信是为了希望这个问题能尽快得到解决。
【满分句型模板之开篇“猪肚”句】
The reasns why I am nt cntent with it are as fllws.
我不满意的原因如下。
T make things wrse...
更糟糕的是
In additin, the dictinaries were s prly packed up that the cvers f tw were wrn.
此外，字典装得很差，两本书的封面都穿破了。
What’s wrse, the number was smaller. Tw dictinaries were missing.
更糟糕的是，这个数字更小了。两本字典不见了。
There is n dubt that yu will take measures t deal with the prblem.
毫无疑问，你会采取措施来解决这个问题。
I am writing t infrm yu that I am dissatisfied with
我写信通知你，我不满意你的
7. I feel srry t truble yu but I am afraid that I have t make a cmplaint
很抱歉，打扰你了，但我恐怕不得不向你投诉...
8. I wish t draw yur attentin t the prblem that I
我想提醒您注意我购买的问题
9. When I tried t use it,it did nt wrk.
当我打开时……我试过了，但没有用。
【满分句型模板之结尾“豹尾”句】
I wuld be grateful if yu culd slve my prblem as sn as pssible.
如果你能尽快解决我的问题我将非常感谢。
I’m lking frward t yur early reply.
盼望着早日收到你的回信。
3.When I tk... ut f the bag and examined... clsely, I fund...
当我拿…从包里出来检查……仔细地看，我发现……
4. Cnsidering the abve factrs, I strngly request that yu shuld slve this prblem as sn as pssible.
考虑到上述因素，我强烈要求你尽快解决这个问题。
5. I wuld appreciate it very much if yu culd...
如果你能的话，我将非常感激
6. I trust yu will take my cmplaints seriusly and...
我相信你会认真对待我的投诉和
7.I lk frward t yur dealing with these prblems withut delay.
我期待着你毫不拖延地处理这些问题。
8. I hpe that my prblem will get yur cnsideratin.
我希望我的问题能得到您的关注。
【满分作文模板】
T whm it may cncern.
I am________(自我介绍）. ②1 feel bad t truble yu but I am afraid that I have t make a cmplaint abut________.
The reasn fr my dissatisfactin is________（总体介绍）. In the first place,________（抱怨的第一个方面）.In additin,________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）t________(抱怨的方面给你带来的后果).
I appreciate it very much if yu culd________（提出建议和请求），preferably________（进一步的要求),and I wuld like t have this matter settled by________(设定解决事情最后期限）Thank yu fr yur cnsideratin and I will be lking frward t yur reply.
Yurs,
Li Hua
【满分作文模板示例】
Dear Manager,
I am writing this letter t cmplain abut sme prblems I have cme acrss recently in yur bkstre. Yesterday I bught an English nvel with an elabrately designed cver. But later I fund that several pages f
the bk were cracked and befuled. What is wrse, the misprints spread everywhere in the bk and seriusly affected my cmprehensin. I went t yur bkstre t require a replacement. Surprisingly, yur staff turned dwn my request rudely and even denied the pr quality f the bk.
Nw, I'm wndering whether yu can refund r exchange a new ne fr me. In the meantime, I'd like t appeal t better service f yur staff. An early respnse will be appreciated.
Sincerely,
Li Hua
【译文】
亲爱的经理:
我写这封信是为了抱怨我最近在你们的书店遇到的一些问题。
昨天我买了一本封面是精心设计的英文小说。但后来我发现有几页的 这本书被弄乱了。更糟糕的是，书中的错误印刷品到处传播，严重影响了我的理解能力。我去了你的书店，需要换一个人。令人惊讶的是，你们的员工粗鲁地拒绝了我的要求，甚至否认了这本书的低质量。
现在，我想知道你是否可以给我退款或换一个新的。与此同时，我希望你们能加强对员工的服务。我们将感激你能尽早作出答复。
李华
1．假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居Mrs. Li 写一封投诉信，内容要点包括：
1.说明困扰你的问题； 2. 投诉的原因；3. 解决问题的建议。
注意：
1.词数80字左右；2.可以适当增加细节，以使行文连贯。
Dear Mrs. Li,
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs faithfully,
Li Hua
【答案】:
Dear Mrs. Li
I'm Li Hua, a neighbr living next t yur huse. I'm writing t express my dissatisfactin abut the nise yur daughter has been making recently.
The reasn fr my dissatisfactin is that it is at nn every day that yur daughter practices playing the pian, which greatly affects bth my life and nline study. Fr ne thing, as a high schl senir, I'm engaged in making preparatins fr Cllege Entrance Examinatin. Therefre, the nise makes it hard fr me t cncentrate n my study. Fr anther, althugh ccasinally the music yur daughter plays sunds wnderful it disturbs me and I find it difficult t get enugh sleep.
I sincerely hpe that yur daughter can adjust the time and place f practicing. I wuld appreciate it if yu culd slve the prblem as sn as pssible.
Yurs faithfully,
Li Hua
【详解】本篇书面表达是一篇应用文，要求考生给邻居Mrs. Li 写一封投诉信，说明说明困扰自己的问题、投诉的原因以及解决问题的建议。
1.词汇积累
影响：affect→influence
忙于做某事：be engaged in ding sth.=be ccupied with
集中注意力：cncentrate n=fcus n
困难的：difficult→hard
2.句式拓展
简单句变复合句
原句：I'm Li Hua, a neighbr living next t yur huse.
拓展句：I'm Li Hua, a neighbr wh lives next t yur huse.
[高分句型1]The reasn fr my dissatisfactin is that it is at nn every day that yur daughter practices playing the pian, which greatly affects bth my life and nline study.（第一个that引导表语从句；it is…that…引导强调句；which引导非限制性定语从句）
[高分句型2]Fr anther, althugh ccasinally the music yur daughter plays sunds wnderful it disturbs me and I find it difficult t get enugh sleep.（althugh引导让步状语从句）
2．假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：1.写信目的；
2. 不满之处；
3. 表达期望（重新邮寄或退款）。
注意:1.书信内容包括以上要点；
2.词数80左右（书信格式已给出，不计入总词数）；
3.可适当增加细节，以使行文连贯。
Dear Sir r Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs,
Lihua
【答案】
Dear Sir r Madam,
I’m writing t cmplain abut the sprts shes which I bught frm yur website. This mrning I received the shes n time, but I regret t say that there’s smething wrng with them.
Firstly, I’m pretty sure I asked yu t send me a white pair. The mment the mail bx arrived, I culdn’t wait t pen it, nly t find a red ne. T make things wrse, I need a 40 size while yu sent me a size 39, which is t small fr me. Were I in it, I wuld get aching feet. And it is f such bad quality — ne f them even gets lse thread.
My cncern is whether yu will return me the mney r have the shes replaced and I wnder wh will pay the pstage.
I am lking frward t yur early reply.
Yurs,
Lihua
【导语】本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表：
要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。
【详解】1.词汇积累
购买：buy→purchase
准时：n time→n schedule
担心：cncern→wrry
替换：replace→substitute fr
2.句式拓展
同义句
原句：I’m writing t cmplain abut the sprts shes which I bught frm yur website.
拓展句：I’m writing t cmplain abut the sprts shes bught frm yur website.
【点睛】[高分句型1]
This mrning I received the shes n time, but I regret t say that there’s smething wrng with them.（运用了that引导宾语从句）
[高分句型2]
T make things wrse, I need a 40 size while yu sent me a size 39, which is t small fr me.（运用了while连接并列句，which引导非限制性定语从句）
3．假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bb写信投诉。内容包括：
1. 遇到的具体问题；
2. 表达诉求。
注意：1. 词数100左右；
2. 可以适当增加细节，以使行文连贯。
【答案】
Dear Bb,
I’m Li Hua, ne f yur custmers. I am writing t express my dissatisfactin with yur prduct.
I bught a watch in yur shp and received it yesterday. T my disappintment, there are sme prblems. First f all, the watch didn’t arrive n schedule. In additin, nt nly is it f the wrng clr but als it’s f the wrng brand. I am sure yu can thrughly understand my discntent. And I wnder if yu culd return my mney r change a new ne fr me.
I hpe yur service can be imprved t live up t buyers’ expectatins. Yur kind cnsideratin t my prblems wuld be highly appreciated. Lking frward t yur reply at yur earliest cnvenience.
Yurs sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生对于你在海外代购网店买了一块手表，但是收货后发现一些问题的情况，写一封投诉信给店主Bb。
【详解】1.词汇积累
表达：express→ vice
按时：n schedule →n time
此外：In additin→ what’s mre
完全地：thrughly→ cmpletely
2.句式拓展
简单句变复合句
原句：I hpe yur service can be imprved t live up t buyers' expectatins.
拓展句：I hpe yur service can be imprved s that it can live up t buyers' expectatins.
【点睛】[高分句型1]In additin, nt nly is it f the wrng clr but als it's f the wrng brand.（运用了nt nly…but als的句型，其中nt nly后用部分倒转。）
[高分句型2]And I wnder if yu culd return my mney r change a new ne fr me.
（运用了if引导的宾语从句。）
4．假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：
1. 反映存在问题；2. 提出解决方案。
注意：
1. 写作词数应为80左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Manager,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
【答案】
Dear Manager,
I am writing this letter t cmplain abut sme prblems I have cme acrss recently in yur bkstre. Yesterday I bught an English nvel with an elabrately designed cver. But later I fund that several pages f the bk were cracked and befuled. What is wrse, the misprints spread everywhere in the bk and seriusly affected my cmprehensin. I went t yur bkstre t require a replacement. Surprisingly, yur staff turned dwn my request rudely and even denied the pr quality f the bk.
Nw, I'm wndering whether yu can refund r exchange a new ne fr me. In the meantime, I'd like t appeal t better service f yur staff. An early respnse will be appreciated.
Sincerely,
Li Hua
【导语】本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。
【详解】1.词汇积累
遇到：cme acrss→run int
购买：buy→purchase
严重地：seriusly→severely
拒绝：turn dwn→refuse
2.句式拓展
合并简单句
原句：Yesterday I bught an English nvel with an elabrately designed cver. But later I fund that several pages f the bk were cracked and befuled.
拓展句：Yesterday I bught an English nvel with an elabrately designed cver, f which later I fund that several pages were cracked and befuled.
【点睛】[高分句型1] I am writing this letter t cmplain abut sme prblems I have cme acrss recently in yur bkstre. (运用了省略关系词的定语从句)
[高分句型2] Nw, I'm wndering whether yu can refund r exchange a new ne fr me. (运用了whether引导宾语从句)
5．假定你是李华，在一家商店购得劣质商品，遂与营业员交涉。但该营业员对你态度粗暴，不予受理，你为此向经理写一封投诉信。
注意：1. 词数 100 左右；
2. 可以适当增加细节，以使行文连贯。
Dear Manager,
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely yurs,
Li Hua
【答案】
Dear Manager,
I am Li Hua. I am writing t express my dissatisfactin with yur gds and services. I shuld say it's really beynd my expectatin, but the digital camera I bught last week brke dwn three days ag. It desn't wrk at all, which has a great effect n my daily life and my wrk. I have talked abut this with the assistants in yur shp, but much t my disappintment, they didn’t help me t slve the prblem. On the cntrary, they shuted at me rudely and refused t d anything abut it.
I can hardly bear the inferir quality f yur gds and the pr services ffered by yur staff. S I hpe yu will lk int the matter and give me a reasnable slutin. Thank yu fr yur cnsideratin and I am expecting an early reply.
Sincerely yurs,
Li Hua
【分析】本篇书面表达属于应用文，要求考生给商店经理写一封信，投诉商品质量和营业员的粗暴态度。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态主要为一般现在时和一般过去时。
结构：总分法
内容：
1. 介绍事件经过；
2. 投诉商品和服务;
3. 期待解决方案。
第二步:列提纲
express the dissatisfactin with…; beynd ne’s expectatin; break dwn; have a great effect n; t ne’s disappintment; help sb t d sth.; slve the prblem; shut at sb. rudely; refuse t d anything; can hardly bear; the inferir quality; the pr services; lk int the matter; a reasnable slutin; expect an early reply
第三步：连词成句
1. I am writing t express my dissatisfactin with yur gds and services.
2. I shuld say it's really beynd my expectatin, but the digital camera I bught last week brke dwn three days ag.
3. It desn't wrk at all, which has a great effect n my daily life and my wrk.
4. much t my disappintment, they didn’t help me t slve the prblem.
5. I have talked abut this with the assistants in yur shp, they shuted at me rudely and refused t d anything abut it.
6. I can hardly bear the inferir quality f yur gds and the pr services.
7. I hpe yu will lk int the matter and give me a reasnable slutin.
8. Thank yu fr yur cnsideratin and I am expecting an early reply.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇
1.表并列补充关系：What is mre, Besides, Mrever, Furthermre, In additin, As well as, nt nly…but (als), including（供参考）
2.表转折对比关系：but, On the cntrary
3.表因果关系：S
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰。
【点睛】[高分句型1] I shuld say it's really beynd my expectatin, but the digital camera I bught last week brke dwn three days ag.(使用了but连接的并列句、宾语从句和定语从句)
[高分句型2] It desn't wrk at all, which has a great effect n my daily life and my wrk.(使用了which引导的非限制性定语从句)
6．假定你是李华，上周在某团定了一次pizza外卖。但是送餐时间比预定时间晚了近一个小时。你打电话询问商家和送餐员时，他们却互相推卸责任。请你根据以下提示，给该网站负责人写一封投诉信：
1. 表明写信的目的
2. 陈述你遇到的具体问题
3. 提出解决问题的方案
注意：1. 词数为100左右；
2. 可适当增加细节以使行文连贯；
提示词：送餐员：delivery by
Dear Sir/ Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs,
Li Hua
【答案】
Dear Sir r Madam,
I’m Li Hua, and I am writing t express my dissatisfactin abut the service yur website prmises. There are sme main reasns why I am nt cntent with it.
Last week, I rdered a pizza in ne f the shps in rder t enjy a happy time with my family. Hwever, t my disappintment, the pizza delivery was an hur later than scheduled. What made me even mre upset was that the restaurant shifted ff its respnsibility t (put the blame n) the delivery by when I asked fr their prper explanatin. But the delivery by said he was nt the persn t blame.
I knw yur website is a famus ne, but my experience shws that yur service needs imprvement. Nt nly yur web but als the restaurant shuld give me a reasnable explanatin. I trust that yu’ll take this seriusly and make an effrt t prevent such things frm happening again.
Yurs faithfully,
Li Hua
【分析】本篇书面表达属于应用文，要求考生给网站负责人写一封投诉信，投诉商家和送餐员的相互推诿。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态为一般现在时和一般过去时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1. 表明写信的目的；
2. 陈述你遇到的具体问题;
3. 提出解决问题的方案。
第二步:列提纲 （重点词组）
write t sb; be cntent with; in rder t; enjy a happy time with; t ne’s disappintment; shift ff ne’s respnsibility t; put the blame n; ask fr; prper explanatin; be t blame; give sb a reasnable explanatin; take seriusly; make an effrt t; prevent things frm ding.
第三步：连词成句
1. I’m Li Hua, and I am writing t express my dissatisfactin abut the service yur website prmises.
2. There are sme main reasns why I am nt cntent with it.
3. Last week, I rdered a pizza in ne f the shps in rder t enjy a happy time with my family.
4. T my disappintment, the pizza delivery was an hur later than scheduled.
5. What made me even mre upset was that the restaurant shifted ff its respnsibility t (put the blame n) the delivery by when I asked fr their prper explanatin.
6. The delivery by said he was nt the persn t blame.
7. Nt nly yur web but als the restaurant shuld give me a reasnable explanatin. I trust that yu’ll take this seriusly and make an effrt t prevent such things frm happening again.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表并列补充关系：Nt nly…but (als), including
2.表转折对比关系：Hwever , But
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
【点睛】[高分句型1] What made me even mre upset was that the restaurant shifted ff its respnsibility t (put the blame n) the delivery by when I asked fr their prper explanatin.（由what引导的主语从句，由when引导的状语从句）
[高分句型2] Nt nly yur web but als the restaurant shuld give me a reasnable explanatin. I trust that yu’ll take this seriusly and make an effrt t prevent such things frm happening again.（由nt nly…but als…引导的部分倒装）
7．假定你是李华，是某国际学校学生会生活部长。近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr. White写一封投诉信。内容包括:
1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
注意:
1. 词数80词左右。
2. 可适当增加细节，以使行文连贯。
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Mr. White,
I’m Li Hua, head f the life department f the Students’ Unin. On behalf f the students, I’m writing t express ur dissatisfactin with the schl cafeteria.
First, it has a limited number f dishes and the daily specials are the same each week. Secndly, there is a lack f healthy fd, such as salads r fish n the menu. Anther thing is that we have t stand in line fr a lng time befre we can get the meal.
We wuld much appreciate it if yu culd attend t this matter as sn as pssible.
Yurs sincerely,
Li Hua
【分析】本文是一篇应用文，就食堂最近出现的问题给餐厅负责人Mr. White写一封投诉信。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态应为一般现在时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
第二步:列提纲（重点词组）
n behalf f; limited; a lack f; appreciate等
第三步：连词成句
1. On behalf f the students, I’m writing t express ur dissatisfactin with the schl cafeteria.
2. First, it has a limited number f dishes and the daily specials are the same each week.
3. Secndly, there is a lack f healthy fd, such as salads r fish n the menu.
4. We wuld much appreciate it if yu culd attend t this matter as sn as pssible.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：First f all, Firstly/First, Secndly, And then, Finally, In the end, At last
2.表并列补充关系：What is mre, Besides, Mrever, Furthermre, In additin As well as, including,
3.表转折对比关系：Hwever, On the cntrary, but, Althugh+ clause(从句), In spite f+ n/ding
4.表因果关系：Because, As, S, Thus, Therefre, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
第五步：润色修改
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了较多主从复合句，如：Anther thing is that we have t stand in line fr a lng time befre we can get the meal.这句话用到了that引导的表语从句和befre引导的时间状语从句。此外We wuld much appreciate it if yu culd attend t this matter as sn as pssible.这句话则使用if所引导的条件状语从句。此外文章还使用了一些高级表达，如n behalf f; limited; a lack f; appreciate等。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
8．假定你是李华，你7月12日从网上买了一款新手机，用了不久就发现由于手机电池原因待 机时间短且屏幕部分受损。请就此向网店店主Steve写一封投诉信，要点如下：
1.介绍购物情况；
2.反映存在的问题；
3.提出解决方案。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯；
3.开头和结束语已为你写好。
Dear Steve,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs sincerely,
Li Hua
【答案】
Dear Steve,
I am Li Hua. I feel bad t truble yu but I am afraid that I have t express my dissatisfactin with the cell phne I bught n July 12.
The reasns are as fllws. In the first place, this phne has a shrt battery life, which is nt satisfactry. In additin, sme parts f the screen have been damaged. Under these circumstances, I find it hard t use it.
I wuld appreciate it very much if yu culd exchange a new ne fr me. Besides, yu shuld pay the pstage. What's mre, I wuld like t have this matter settled by next Sunday.
Thank yu fr yur cnsideratin and I will be lking frward t yur reply.
Yurs sincerely,
Li Hua
【分析】本书面表达是一篇应用文。文章主要是写一封关于手机质量问题的投诉信。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态应为一般现在时。
结构：总分法
总分法是指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1.介绍购物情况
2.反映存在的问题
3.提出解决方案
第二步：列提纲（重点词组）
have t d；express my dissatisfactin with；in the first place；a shrt battery life；in additin；under these circumstances；pay the pstage.；what's mre；wuld like t d；have sth. dne；lk frward t
第三步：连词成句
1.I am Li Hua.
2.I feel bad t truble yu but I am afraid that I have t express my dissatisfactin with the cell phne I bught n July 12.
3.The reasns are as fllws.
4.This phne has a shrt battery life, which is nt satisfactry.
5.Sme parts f the screen have been damaged.
6.Under these circumstances, I find it hard t use it.
7.I wuld appreciate it very much if yu culd exchange a new ne fr me.
8.Yu shuld pay the pstage.
9. I wuld like t have this matter settled by next Sunday.
10. Thank yu fr yur cnsideratin and I will be lking frward t yur reply.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态的问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：First f all, Firstly/First, Secndly/Secnd… And then, Finally, In the end, At last
2.表并列补充关系：What is mre, Besides, Mrever, Furthermre, In additin As well as, nt nly…but (als), including,
3.表转折对比关系：Hwever, On the cntrary, but, Althugh+clause(从句), In spite f+n/ding,On the ne hand…,On the ther hand… Sme…,while thers…,as fr, s…that…
4.表因果关系：Because, As, S, Thus, Therefre, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
第五步：润色修改
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了主从复合句，如：I feel bad t truble yu but I am afraid that I have t express my dissatisfactin with the cell phne I bught n July 12.中that引导宾语从句，I bught为省略了that的定语从句。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
9．假如你是李华，昨天你有一次不愉快的收快递经历，你对快递员的服务非常不满，于是决定给快递公司经理写一封投诉信反映问题并希望改进。要点如下：
1. 快递员未联系你就私自将快递方在门卫室(guard rm)
2. 快递包装破损
3. 快递员态度差，不愿承担责任
注意：1. 词数100词左右
2. 可以适当增加细节，以使行文连贯。
Dear Manager,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
All the best,
Li Hua
【答案】
Dear Manager:
By the fllwing letter f cmplaint, I'd like t express my disappintment at yur pr express service yesterday.
In the first place, yur irrespnsible delivery man placed my parcel at the guard rm arbitrarily withut cntacting me, what if it is stlen? Even wrse than that, n sner had I picked it up than I fund a hle n the package, causing my pssessins inside t miss. Hwever, yur emplyee refused t make an aplgy t me and claimed that he was nt t blame. It is his annying attitude that leaves me determined t reflect the incident.
When it cmes t the slutin, I strngly demand that he shuld aplgize t me and cmpensate fr my lss. Besides, t avid such things arising again, yur emplyees are suppsed t be trained nce again.
I d hpe that yu can give me a satisfactry reply as sn as pssible and yur measures taken t better the service will be highly appreciated.
All the best,
Li Hua
【分析】这是一篇应用文。本篇要求考生就自己一次不愉快的收快递经历给快递公司经理写一封投诉信，反映问题并希望改进。
【详解】体裁：应用文
时态：根据提示，时态应以一般过去时和一般现在时为主
结构：总分总
要求：
1. 快递员未联系你就私自将快递方在门卫室
2. 快递包装破损
3. 快递员态度差，不愿承担责任
第二步：列提纲（重点词组）
cmplain t sb./ place/ n sner…than…/ refuse t d sth./ be t blame/ attitude twards/ be determined t d sth./ reflect/ when it cmes t/ aplgize t sb./ avid ding sth./ be suppsed t d sth./ take measures t d sth.
第三步：连词成句
1. By the fllwing letter f cmplaint, I'd like t express my disappintment at yur pr express service yesterday.
2. In the first place, yur irrespnsible delivery man placed my parcel at the guard rm arbitrarily withut cntacting me, what if it is stlen?
3. Even wrse than that, n sner had I picked it up than I fund a hle n the package, causing my pssessins inside t miss.
4. Hwever, yur emplyee refused t make an aplgy t me and claimed that he was nt t blame.
5. It is his annying attitude that leaves me determined t reflect the incident.
6. When it cmes t the slutin, I strngly demand that he shuld aplgize t me and cmpensate fr my lss.
7. Besides, t avid such things happening again, yur emplyees are suppsed t be trained nce again.
8. I d hpe that yu can give me a satisfactry reply as sn as pssible and yur measures taken t better the service will be highly appreciated.
第四步：连句成篇（加入衔接词或从句）
表示并列的连词：and/but/r/s…
状语从句连词：because/ if/ thugh/ althugh…
定语从句连词：which/ that/ when/ where…
第五步：修改润色（加入高级词汇或短语）
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了一些高分句型，例如：Even wrse than that, n sner had I picked it up than I fund a hle n the package, causing my pssessins inside t miss.中使用了部分倒装；It is his annying attitude that leaves me determined t reflect the incident.使用了强调句。
10．假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：
1.空调不能正常运行；
2.浴室不干净；
3.晚上周围噪声很大，且不给更换房间；
4.服务员态度随意，漫不经心。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Sir r Madam,
I am Li Hua, a custmer f yur htel. My parents and I had a terrible stay in Rm 512. I am writing t cmplain abut yur htel service.
There are the fllwing prblems. T begin with，the air cnditiner wuldn’t wrk. When I asked the staff fr help, they said OK. But eventually n ne came. Besides, much t my dissatisfactin, I fund the bathrm rather dirty t bathe in. What annys me mst is that the nise utside at night, which was s lud that we fund it hard t fall asleep. I asked t change rms, but was refused fr the reasn that the htel was full. It was surprising that the waiters treated us in a very casual and indifferent manner. There is n dubt that yur service needs t be imprved.
I am really annyed abut it. I hpe yu can lk int the case and take effective measures t prevent such things happening again. I wuld appreciate it if yu culd handle the matter at yur earliest cnvenience.
Yurs faithfully,
Li Hua
【分析】这是一篇应用文。你最近跟父母去国外旅行时所居住的旅馆服务不好。请就此给旅馆老板写一封英文投诉信。
【详解】写作要点已经给出，属于提纲类作文，内容包括: 1.空调不能正常运行；2.浴室不干净；3晚上周围噪声很大，且不给更换房间；4.服务员态度随意，漫不经心。提示中的内容比较泛泛，需要适当补充。本题对于考生的综合能力要求较高，要求考生有很强的开篇布局的能力和组织要点的能力。需要注意紧扣文章主题，给出的要点都需要包括。写作时注意准确运用时态，上下文意思连贯，符合逻辑关系。尽量使用自己熟悉的单词句式，同时也要注意使用高级词汇和高级句型使文章显得更有档次。
【点睛】本书面表达要点齐全，上下文连贯，使用一定数量的句式结构，让句子更加生动丰满，同时运用了许多高级词汇和固定短语，提高文章的档次，体现了对英语的熟练的驾驭能力。例如: What annys me mst is that the nise utside at night, which was s lud that we fund it hard t fall asleep运用了主语从句，表语从句以及非限制定语从句；I asked t change rms, but was refused fr the reasn that the htel was full运用了被动语态；There is n dubt that yur service needs t be imprved.运用了同位语从句。
第一段
自我介绍，表明投诉这次服务。
第二段
写明投诉原因，陈述问题，说明影响。
第三段
阐述要求，并表示自己期望回复。
单词
cmplaint投诉； slve解决； cntent满意的； wrn破损的；
demand要求； request请求；
短语
what's wrse更糟糕的是； in the hpe that希望