外研版 (2021)职业模块 服务类Reading & Writing获奖课件ppt

这是一份外研版 (2021)职业模块 服务类Reading & Writing获奖课件ppt，共17页。

What emergency may happen during yur stay in the htel?
Hw lng have yu been in the htel?
Talk abut yur latest experience f staying in a htel
Did yu receive any htel service?
D yu think yu’ve met gd staff in the htel?
express laundry service
Read the wrds and expressins. Guess what the text is abut.
electrician
Pre-reading
1. Skim the dialgue and check yur predictin.
2. Scan the dialgue and answer the questins:
What’s the matter with the htel building?What des the receptinist ask Mr. Carter t d?
While-reading
3. Listen t the audi and pay attentin t the prnunciatin f certain wrds, intnatin and pace.
Cmplete the text with parts f sentences.Read the text and discuss:What’s the text type?
Letter f aplgy
T make up fr yur lss,t ffer yur advice and suggestins.On behalf f the htel management,
Pst-reading
Read the text and discuss:b. Hw t draft a letter f aplgy t custmer?
Shw aplgyState preventin measuresGive cmpensatinInvite feedback
T make up fr yur lss,
On behalf f the htel management,
t ffer yur advice and suggestins.
Read the nticebard and answer:What jbs are mentined n the nticebard?
Htel receptinist and prter.
Read the nticebard and answer:b. Why are they named as the emplyees f the mnth?
The receptinist has excellent manners as well as gd cmmunicatin skills. She als treats the custmer patiently. The prter is helpful, funny, reliable and hard-wrking.
Discuss in grups:Structure: Hw will the text n nticebard be rganized? Cntent: What kind f infrmatin shuld be included?Language: What kind f language shuld be used? Frmal r infrmal?
Write yur wn versin f text fr htel nticebard with yur partner.
Activity time:write yur wn versin f text fr htel nticebard
Activity time:write a prmtinal email
Sample nticebard
“________________________________” (Custmer)“____________________________” (Htel Manager)
Name:______Jb:________
What tpic d we learn tday?
What are the new wrds and expressins?
What type f text d yu read?
What is the characteristics f a letter f aplgy?
What makes a gd nticebard?
Plish r rewrite yur nticebard accrding t classmates’ and teacher’s feedback.