备战2025年高考英语考点一遍过学案考点62 书面表达投诉信（附解析）

这是一份备战2025年高考英语考点一遍过学案考点62 书面表达投诉信（附解析），共9页。学案主要包含了思路点拨等内容，欢迎下载使用。

1. 写作方法
①首段：注意客观、礼貌
a. 自我介绍；
b. 引出投诉内容；
c. 表明目的要求。
② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯地提出问题；
b. 提出改进建议，表明希望如何解决；
c. 拓展题目内容，尤其要强调问题不解决所带来的后果。
③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；
b. 有时可就问题的解决限定时间；
c. 对有关人员的努力表示感谢；
d. 希望尽快得到满意答复。
2. 写作流程图
3.常用套语
第一部分：提出抱怨并表示遗憾
套语：
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am srry t truble yu but I am afraid that I have t make a serius cmplaint.
(2) 我很遗憾地告诉你投诉有关……的事由。
I am srry t tell yu that there shuld be reasns t cmplain abut …
(3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。
I really hate t cmplain, but ne thing is really disturbing nw.
第二部分：说明投诉问题、后果，并提出合理建议。
1. In the first place, the fd is t salty and the water isn't served in time. In additin, the music yu bradcast is t nisy. Under these circumstances, I find it hard t sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。
2. While I was n hliday in Hng Kng abut a week ag, I bught a green shirt fr 300 HK dllars in yur shp, but there seems t be smething wrng with it. When it's washed, it fades in clur. Nw I can't wear it.
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。
3. It arrived n time the day befre yesterday. But when I checked it, I fund a hle in the middle. I was astnished because the hle was bvius and I didn't think yu shuld neglect this deficiency（缺陷）.
它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4. I have dialed yur service number fr several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
5. Nw this prblem keeps wrrying me.
现在这个问题一直在困扰我。
6. T imprve the situatin, yu can take the fllwing measures.
为了改善状况，你们可以采取下面的措施。
7. Can yu change a new ne fr me as sn as pssible?
你们可以尽快给我换件新的吗？
8. I insist yu change a new ne fr me r give me a refund（退款）.
我坚持你们给我换件新的或者给我退款。
9. Hw shall I send this scarf back t yu?
我怎么把这条围巾寄还给你？
第三部分：提出批评及处理的意见或敦促对方采取措施
套语：
(1) 我认为是你认识到……的时候了。
I think it’s high time that yu realized …
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We knw that yu are nt generally careless, but we shuld like yur assurance that this will nt happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn yu that unless yu d smething abut the situatin, I will be frced t take legal actin.
(4) 坦率地说，我不再准备忍受这种状况。
Frankly, I am nt prepared t put up with the situatin any mre.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I wuld be very grateful if yu culd lk int the matter as sn as pssible. And I am lking frward t an early reply.
（6）期待着你早日答复。
I’m lking frward t yur early reply.
4.写作模板
Dear ______,
①I am ______（自我介绍）. ②I feel bad t truble yu but I am afraid that I have t make a cmplaint abut ______.
③The reasn fr my dissatisfactin is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In additin, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）t______（抱怨的方面给你带来的后果）.
⑦I appreciate it very much if yu culd ______（提出建议和请求）, preferably ______（进一步的要求）, and I wuld like t have this matter settled by ______（设定解决事情最后期限）.
⑧Thank yu fr yur cnsideratin and I will be lking frward t yur reply.
假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：
1.投诉内容；
2.要求重新邮寄或退款；
3.询问应由谁承担邮寄费用。
注意:
1.书信内容包括以上要点；
2.词数100左右(书信格式已给出，不计入总词数)；
3.可适当增加细节，以使行文连贯。
Dear Sir r Madam,
I’m writing t cmplain abut the jacket which I bught frm yur website. This mrning I received the jacket n time, but__________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I am lking frward t yur early reply.
Yurs sincerely,
Li Hua
【思路点拨】
这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。
【范文】
Dear Sir r Madam,
I’m writing t cmplain abut the jacket which I bught frm yur website. This mrning I received the jacket n time, but I regret t say that there’s smething wrng with it.
Firstly, I’m pretty sure I asked yu t send me a purple ne. The mment the mail bx arrived, I culdn’t wait t pen it, nly t find a red ne. T make things wrse, I need a size 170-88A while yu sent me a size 175-92B,which is t large fr me. Were I in it, I wuld be a clwn. And it is f such bad quality — the zipper desn’t wrk at all!
My cncern is whether yu will return me the mney r have the jacket replaced and I wnder wh will pay the pstage.
I am lking frward t yur early reply.
Yurs sincerely,
Li Hua
Writing 1
假设你叫李华，昨天你收到了两周前在某网站订购的一款iPd tuch播放器。但是你发现收到的商品存在以下问题：
1.订购的播放器内存是64GB，而收到的播放器内存是32GB；
2.订购的播放器是蓝色的，而收到的是黑色的；
3.播放器的包装盒已损坏。
请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。
注意：信的开头和结尾已经给出，不计入总词数。
参考词汇：内存 RAM
Dear Sir r Madam,
I am Li Hua, a cnsumer frm China. I am writing t cmplain abut yur pr service.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs,
Li Hua
Writing 2
假设你是Andrew，于2017年10月7日在购书网站lvereading.cm上购买了The Call f The Wild一书。今天收到后发现：
1. 书籍有缺页，封面破损；
2. 递送超时一周。
请就此事给lvereading.cm写一封投诉信，并提出你对该网站改进服务的建议。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Writing 3
假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。
信件要点包括：
1.·陈述写信原因；
2·投诉内容：
(1)航班延误了7小时；
(2)登机后的不愉快经历；
(3)托运的行李箱被损坏。
3·提出你的要求。
参考词汇：托运行李：check-in Luggage
注意：
1．词数100左右。
2．可以适当增加细节，以使行文连贯。
Dear Sir r Madam:
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
Writing 4
假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，要求更换或退货，请根据下列要点，给该公司经理写封投诉信。
【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问题。
【要求】希望公司尽快给予答复： 或调换产品，或负责退款。
Dear manager,
I’m writing t yu fr the camera I bught last mnth while I was travelling in yur cuntry.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank yu fr yur cnsideratin.
Sincerely yurs
Li Ta
Writing 1
Dear Sir r Madam,
I am Li Hua, a cnsumer frm China. I am writing t cmplain abut yur pr service.
Tw weeks ag, I placed an rder via the Internet fr an iPd tuch whse clr is blue and its RAM is 64GB. Hwever, when I received the package frm yur cmpany yesterday, I fund smething had gne wrng. First, the player I gt was nt what I rdered. It is a black ne with 32GB RAM. Besides, the packing case has been damaged befre it reached me. S I demand that yu shuld aplgize t me fr yur mistake and give me sme cmpensatin in time.
Hping yu can give me a reply as sn as pssible.
Yurs,
Li Hua
Writing 2
T whm it may cncern,
My name is Andrew. I feel bad t truble yu but I have t make a cmplaint abut the unpleasant nline shpping experience n the lvereading. Cm, which used t be my mst reliable e-bkstre.
On 7th April, 2017, I bught the nvel The Call f The Wild n the website. Unexpectedly, it was ne week later when the bk was delivered. What’s mre, when I pened the parcel, I fund several pages f the bk missing. Yu can prbably imagine hw disappinted I was at that mment.
I d hpe that there will be a replacement as sn as pssible and I can receive it n time. Abve all, gd service leads t bming business. I believe yu will take my case seriusly and I am lking frward t yur reply.
Yurs,
Andrew
Writing 3
Dear Sir r Madam:
My name is Li Hua. I'm writing this letter t tell yu my terrible flight experience n BA793 0n April 3rd.2012.
The first truble started when the flight was listed as "Delayed". Fr what seemed an eternity we were stuck at the airprt and n ne came t ffer us any explanatin. Seven hurs later, when all the passengers finally gt n bard the plane, we were tld that we had t keep n waiting fr anther hur due t the bad weather! If we had been infrmed earlier, we wuld have chsen t stay in the waiting rm, What was wrse, upn my arrival, I fund my check-in suitcase which was newly bught ut f shape, and its handle was brken!
I'm lking frward t an explanatin abut this unpleasant experience and I strngly suggest that yur cmpany d smething t prvide quality service t the fliers.
Sincerely,
Li Hua
Writing 4
Dear manager,
I’m writing t yu fr the camera I bught last mnth while I was travelling in yur cuntry. When I came back frm New Yrk, I fund the pictures I had taken in America culdn’t be shwn clearly n the cmputer screen. I wanted t have it repaired in the fixed repairing place, but they culdn’t manage t d that. At last I had t ask sme experts in this field fr help, and they said it was a prblem f quality. Wrse still, they said that it culdn’t be repaired in any shp. Therefre, I required that yur cmpany shuld exchange a gd ne fr me immediately. Or please return the mney t me. Please tell me yur answer t my request, s that I can decide whether t buy anther ne.
Thank yu fr yur cnsideratin.
Sincerely yurs
Li Ta
提出抱怨并表示遗憾
阐述问题发生的经过
指出问题引起的后果
提出批评及处理的意见或敦促对方采取措施