2021届高考英语二轮复习应用文写作精准练 （7）投诉信

这是一份2021届高考英语二轮复习应用文写作精准练 （7）投诉信，共7页。试卷主要包含了 快递包装破损;， 快递员态度差,不愿承担责任，5 shes instead等内容，欢迎下载使用。
1.假如你是李华,昨天你有一次不愉快的收快递经历,你对快递员的服务非常不满,于是决定给快递公司经理写一封投诉信反映问题并希望改进。要点如下:
1. 快递员未联系你就私自将快递方在门卫室(guard rm);
2. 快递包装破损;
3. 快递员态度差,不愿承担责任.
注意:
1. 词数100词左右;
2. 可以适当增加细节,以使行文连贯。
Dear Manager,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
​All the best,
Li Hua
2.假定你是李华,你从国外网站购买了一辆健身自行车,后来发现其问题较多。请就此向美国总部写邮件投诉。内容如下:
1.购车情况;
2.存在的问题(车身重;刹车失灵等)
3.解决方案。
注意:
1.词数100词左右;
2.可以适当增加细节,以使行文连贯。
参考词汇:健身自行车an exercise bike刹车brake
Dear Sir r Madam,
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs,
Li Hua
3.假设你是李华,在新冠状病毒肺炎疫情如此严峻的时刻,有少数不良商家以原价数倍的价格销售口罩。针对这一现象,老师们让你们用英语给消费者协会写一封投诉信,要点如下:
1.介绍自己,说明写信目的;
2.说明情况,表示气愤;
3.希望重视,尽快解决;
注意:1.词数100左右
2.可以适当增加细节,使行文连贯
3.参考词汇:
口罩mask疫情 epidemic新型冠状病毒 nvel crna virus
消费者协会Cnsumers’ Assciatin
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4.假如你是李华,今年双十一你网购了一件物品,但是没有按时收到,而且物品有质量问题。于是你决定向店家的客服(Custmer Service)写信投诉。
内容包括:
1.投诉的内容;
2.对你造成的影响;
3.索赔要求。
注意:
1.词数80左右;
2.可以适当增加细节,以使行文连贯。
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5.假设你是李华,在一家网店购买了一件羽绒服。昨天收到后发现羽绒服后背有个洞,你给卖家打了几次服务电话,对方电话却一直占线。请你给卖家Miss Mary写一封投诉信。内容包括:
1. 描述羽绒服的质量问题;
2. 提出解决问题的具体要求。
注意:
1.词数80左右;
2.可适当增加细节,以使行文连贯。
参考词汇:羽绒服dwn jacket
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
6.假设你叫李华, 最近在某英文购物网站上购买了一双鞋子,但出现了一些问题。请给网站写一封投诉信, 包括以下内容:
1.写信的目的;
2.投诉内容:
3.要求:重新邮寄或退款;
4.询问:若寄回, 谁承担寄费?
注意:
1.词数80左右;
2.可以适当增加细节,以使行文连贯;
3.开头语已经为你写好。
Dear Sir,
I'm writing t cmplain abut a pair f sneakers I recently purchased frm yur website._____________ ____________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________
Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua

答案以及解析
1.答案：
Dear Manager:
By the fllwing letter f cmplaint, I’d like t express my disappintment at yur pr express service yesterday.
In the first place, yur irrespnsible delivery man placed my parcel at the guard rm arbitrarily withut cntacting me, what if it is stlen? Even wrse than that, n sner had I picked it up than I fund a hle n the package, causing my pssessins inside t miss. Hwever, yur emplyee refused t make an aplgy t me and claimed that he was nt t blame. It is his annying attitude that leaves me determined t reflect the incident.
When it cmes t the slutin, I strngly demand that he shuld aplgize t me and cmpensate fr my lss. Besides, t avid such things arising again, yur emplyees are suppsed t be trained nce again.
I d hpe that yu can give me a satisfactry reply as sn as pssible and yur measures taken t better the service will be highly appreciated.
All the best,
Li Hua
2.答案：
One pssible versin
Dear Sir r Madam,
I’m srry t write t cmplain abut the exercise bike that I purchased frm yur nline shp ten days ag. It shuld have reached me last Sunday, but it arrived tday. There was ne week’s delay in delivering the exercise bike.
After unpacking and trying it ut, I was surprised t find the bike didn’t cnsist with what yu advertised. First f all, it is much heavier than described, s it is nt cnvenient fr me t lift it upstairs. Even wrse than that, its brakes dn’t wrk nce in a while. Last but nt least, I find the bike is nt stable and is extremely badly made. Therefre, I’m wrried that it will break dwn when I am cycling at full speed.
Fr the abve reasns, I strngly demand either a new ne shuld be psted t me immediately r my mney shuld be refunded.
Thanks fr yur cnsideratin. And I’ m lking frward t yur early reply.
Yurs,
Li Hua
3.答案：
Dear Sir/Madam
I am li hua, a senir schl students.I am extremely srry t disturb yu, but I have t write a letter t cnvey my cmplaint and dissatisfactin.
At present, the nvel crna virus epidemic is still tugh and annying , and mst f medical researchers are trying their best t cntrl it. Hwever, yu can't imagine that a small number f businesses are s mean as t sell the face masks at an unreasnable price.It is said that it can be five times as high as a nrmal price.My classmates and I are burning with anger.
Finally, hping Cnsumers’ assciatin can give much attentin t this,I'd appreciate it if yu can cpe with it as early as yu can.
Yurs sincerely,
Li Hua
4.答案：
Pssible versin:
Dear Custmer Service,
I’m writing t make sme cmplaints abut the cmputer I bught in yur stre.
Much t my regret, the cmputer I rdered frm yur stre n Nvember 11 finally arrived last Sunday, ten days later than expected. Besides, the cmputer can’t be prperly shut dwn. Obviusly, yu didn’t carefully examine it befre yu sld it.
I sincerely hpe that yu will replace this cmputer as sn as pssible. If this is nt pssible, I will have n chice but t insist n a full refund.
Yurs truly,
Li Hua
5.答案：
Dear Miss Mary,
I am writing t cmplain abut the dwn jacket I purchased frm yur nline stre recently.
When checking the jacket, I fund an bvius hle n the back. I dialed yur service number several times, nly t find it was busy, making me extremely annyed. I'd like yu t either change it fr a new ne r give me a full refund. By the way, hw shall I send this jacket back t yu?
Lking frward t yur early reply.
​Yurs,
Li Hua
6.答案：
Dear Sir,
I’m writing t cmplain abut a pair f sneakers I recently purchased frm yur website. What I rdered was a pair f black size-nine shes but I received a pair f white, size-8.5 shes instead. Wrse still, there was a ten-day delay in delivering my shes, which shuld have been received n April 10.
Fr the abve reasns, I demand either a new pair f black size-nine shes be psted t me immediately r I be given a full refund. Als, if I send back the wrng shes, will yur cmpany pay fr the pstage?
Thank yu fr yur cnsideratin.
Yurs sincerely,
Li Hua申购情况
实际情况
颜色
黑色
白色
号数
9
8.5
到货日期
4.10日
4.20日