2020届黑龙江省哈尔滨市高三第二次模拟考试英语试题

这是一份2020届黑龙江省哈尔滨市高三第二次模拟考试英语试题，共22页。试卷主要包含了 Get active等内容，欢迎下载使用。

第二部分：阅读理解（共两节, 满分40分）
A
After a lng winter, spring is the ideal time fr sightseeing and explring Lndn’s green spaces.
1. Explre Lndn’s parks and gardens
Spring time is ne f the perfect times f year t explre Lndn’s parks and gardens, when the city’s plants are blming. G and admire the rainbw f azaleas (杜鹃花) at Richmnd Park r hire a deckchair in St James’s Park with a view f Buckingham Palace.
2. Enjy the entertainment at spring festivals
There are a gd many festivals and events held in Lndn thrughut spring. Make the mst f the cultural exhibitins at the British Library Spring Festival, the Sundance Film Festival r the Lndn Literature Festival; head fr Shakespeare’s Glbe, which hsts pen-air Shakespeare perfrmances frm late April t early Octber.
3. Get active
Warmer weather means there’s n excuse fr staying indrs, s g fr a walking r cycling tur f Lndn. Alternatively, walk the Thames Walkway, which fllws the river all the way frm central Lndn t the cuntryside; make the mst f Lndn’s “Bris Bikes”, which are available fr hire all arund the city and are free f charge fr the first half hur. If yu’re really lking fr a challenge, take part in the famus Lndn Marathn, held annually in April.
4. Take t the waters
Whether cruising (航行)alng the Thames River, hiring a rwing bat in Hyde Park r riding a canal bat arund Little Venice, there are lts f fun ways t get n the water in Lndn. Held every year since 1829, the Oxfrd and Cambridge Bat Race allws teams frm England’s mst famus universities t cmplete against each ther, and draws huge crwds f watching peple.
1. What are yu advised t d if yu are interested in British culture?
A. Rw a bat in Hyde Park.B. Attend the festivals in Lndn.
C. Visit Richmnd Park.D. Walk the Thames Walkway.
2. Which f the fllwing can yu d in Lndn’s parks?
A. Yu can see Buckingham Palace frm St James’s Park.
B. Yu can use Lndn’s Bris Bikes fr free fr a whle day.
C. Yu can watch utdr Shakespeare perfrmances.
D. Yu can enjy the rainbw at Richmnd Park.
3. What is the authr’s purpse in writing the text?
A. T intrduce turist attractins in Lndn.
B. T shw the beauty f the spring in Lndn.
C. T suggest ways t enjy spring in Lndn.
D. T stress the imprtance f explring Lndn.
【答案】1. B 2. A 3. C
【解析】
【分析】
这是一篇说明文。在漫长的冬季过后，春天是观光和探索伦敦的理想时间。文章就如何享受伦敦的春天提供了一些活动建议。
【1题详解】
细节理解题。根据第三段中There are a gd many festivals and events held in Lndn thrughut spring. Make the mst f the cultural exhibitins at the British Library Spring Festival, the Sundance Film Festival r the Lndn Literature Festival;可知整个春天，伦敦有很多节日和活动。充分利用大英图书馆春季艺术节、圣丹斯电影节或伦敦文学节的文化展览。由此可知，如果你对英国文化感兴趣，你应该参加伦敦的一系列节日。故选B。
【2题详解】
细节理解题。根据第二段中G and admire the rainbw f azaleas at Richmnd Park r hire a deckchair in St James’s Park with a view f Buckingham Palace.可知去里士满公园欣赏一下杜鹃花彩虹吧，或者在圣詹姆斯公园租一张帆布躺椅，从那里可以俯瞰白金汉宫。由此可知，在伦敦的公园里你可以从圣詹姆斯公园可以看到白金汉宫。故选A。
【3题详解】
推理判断题。根据第一段中After a lng winter, spring is the ideal time fr sightseeing and explring Lndn’s green spaces.可知在漫长的冬季过后，春天是观光和探索伦敦绿地的理想时间。结合文章就如何享受伦敦的春天提供了一些活动建议。由此可知，作者写这篇文章的目的是建议在伦敦享受春天的方式。故选C。
【点睛】写作意图推理判断题。作者一般不直接表明自己的意图，而是通过文章所提供的事实和理论依据，客观地使读者信服某种想法和观点。这种题型要求我们不仅要理解文章的内容，同时还要具备对作者阐述问题的写作手法进行归纳、总结和分析的能力。推测作者的写作意图时，不同体裁的文章有不同的写作目的。故事类记叙文的写作目的通常是娱乐读者（t entertain）；广告类应用文的写作目的是推销产品或服务人们（t persuade）；议论文的写作目的是阐述论点（t argue）；科普文化类说明文的写作目的是介绍知识，帮助大家广闻博见（t infrm）。如第三小题，根据第一段中After a lng winter, spring is the ideal time fr sightseeing and explring Lndn’s green spaces.可知在漫长的冬季过后，春天是观光和探索伦敦绿地的理想时间。结合文章就如何享受伦敦的春天提供了一些活动建议。由此可知，作者写这篇文章的目的是建议在伦敦享受春天的方式。故选C。
B
My father died when I was nine, and I remember ding the husehld chres t help my mther. I hated changing the vacuum cleaner (真空吸尘器) bag and picking up things the machine did nt suck up.
Twenty years later, in 1978, I was ding chres at hme alngside my wife. One day the vacuum cleaner was screaming away, and I had t empty the bag because I culd nt find a replacement fr it. With this lifelng hatred f the way the machine wrked, I decided t make a bagless vacuum cleaner.
Easier said than dne, f curse. I didn’t realize that I wuld spend the next five years perfecting my design, a prcess that resulted in 5,127 different prttypes (设计原型). By the time I made my 15th prttype, my third child was brn. By 2,627, my wife and I were really cunting ur pennies. By 3,727, my wife was giving art lessns fr sme extra cash, and we were getting further and further int debt. These were tugh times, but each failure brught me clser t slving the prblem.
I just had a passin fr the vacuum cleaner as a prduct, but I never thught f ging int a business with it. In the early 1980s, I started trying t get licensing agreements fr my technlgy. The reality was very different, hwever. The majr vacuum makers had built a business mdel based n the prfits frm bags and filters (滤网). N ne wuld license my idea, nt because it was a bad ne, but because it was bad fr business.
That gave me the curage t keep ging, but sn after, the cmpanies that I had talked with started making machines like mine. I had t fight legal battles n bth sides f the Atlantic t prtect the patents n my vacuum cleaner. Hwever, I was still in financial difficulties until 1993, when my bank manager persnally persuaded Llyds Bank t lend me $1 millin. Then I was able t g int prductin. Within tw years, the Dysn vacuum cleaner became a best-seller in Britain.
Tday, I still embrace risk and the ptential fr failure as part f the prcess. Nthing beats the excitement f inventin. G ut and brainstrm yur ideas. Yu are nt bund t any rules - in fact, the stranger and riskier yur idea, the better.
4. Accrding t the article, which f the fllwing statements abut the writer is NOT true?
A. He lst his father during his childhd and lived with his mther.
B. He built ver five thusand prttypes f the vacuum cleaner between 1978 and 1983.
C. Finally, the vacuum cleaner he reinvented became ppular with British custmers.
D. He decided t develp an innvative vacuum cleaner fr his wife while in his thirties.
5. Accrding t the article, the writer’s bagless vacuum cleaner was prduced in large numbers ______.
A. in the early 1980s
B. after his bank manager agreed t lend him $1 millin
C. after he managed t get a $1 millin lan
D. befre he btained a patent n the prduct
6. It can be inferred frm the article that ______.
A. the writer was a brn businessman
B. the writer had n cnfidence in his vacuum cleaner initially
C. the writer’s inventin might have ended up in failure withut his wife
D. the writer’s vacuum cleaner was never recgnized by ther vacuum makers
7. Accrding t the article, which f the fllwing wuld mst likely be the writer’s mtt?
A. Never be afraid f failure because failure is nthing but the first step t success.
B. The fundatin stnes fr a success are hnesty, faith, lve and lyalty.
C. It is nly in adventure that sme peple succeed in knwing themselves.
D. If yu wuld be wealthy think f saving as well as getting.
【答案】4. D 5. C 6. C 7. A
【解析】
这是一篇记叙文。主要记叙了作者从小讨厌捡那些机器吸不进去的东西，于是后来发明了无袋吸尘器的经过。从最开始的多次尝试到后来成为英国最畅销的产品，作者认为永远不要害怕失败，没有什么比发明更令人激动的了。
【4题详解】
细节理解题。根据第二段中One day the vacuum cleaner was screaming away, and I had t empty the bag because I culd nt find a replacement fr it. With this lifelng hatred f the way the machine wrked, I decided t make a bagless vacuum cleaner.可知有一天，吸尘器不断发出尖叫声，我不得不清空袋子，因为我找不到替代品。带着对机器工作方式的终生仇恨，我决定做一个无袋吸尘器。由此可知，作者想开发无袋吸尘器并不是为了他妻子，而是因为讨厌这种机器的工作方式。故D选项“他决定在他三十多岁的时候为他的妻子开发一种创新的真空吸尘器”错误。故选D。
【5题详解】
细节理解题。根据倒数第二段中Hwever, I was still in financial difficulties until 1993, when my bank manager persnally persuaded Llyds Bank t lend me $1 millin. Then I was able t g int prductin. Within tw years, the Dysn vacuum cleaner became a best-seller in Britain.可知然而，直到1993年，我的财务仍然困难，我的银行经理亲自说服Llyds银行借给我100万美元。然后我就可以投入生产了。两年之内，戴森真空吸尘器成为英国最畅销的产品。由此可知，在获得100万美元的贷款后，作者家的无袋吸尘器被大量生产出来。故选C。
【6题详解】
推理判断题。根据第三段中By 2,627, my wife and I were really cunting ur pennies. By 3,727, my wife was giving art lessns fr sme extra cash, and we were getting further and further int debt. These were tugh times, but each failure brught me clser t slving the prblem.可知到了第2627个模型时，我和妻子开始精打细算。到第3727个模型时，甚至需要妻子去教授艺术课以贴补家用，即便如此还是负债累累。那段时间很艰难，但每次失败都让我离解决问题更近了一步。由此可推知，如果没有作者妻子，作者的发明可能会以失败告终。故选C。
【7题详解】
推理判断题。根据最后一段中Tday, I still embrace risk and the ptential fr failure as part f the prcess. Nthing beats the excitement f inventin.可知今天，我仍然接受风险和失败的可能性作为过程的一部分。没有什么比发明的激动更令人激动的了。由此可推知，A选项“永远不要害怕失败，因为失败只是成功的第一步” 最有可能是作者的座右铭。故选A。
C
Helping yurself t a cup f cffee may seem like a small, everyday thing. But it is nt the case if yu are quadriplegic (四肢瘫痪). Quadriplegics have lst the use f all fur limbs. Thanks t a prject rganized by Jhn Dnghue f Brwn University, in Rhde Island, and his clleagues, quadriplegics have hpe.
One f the participants in his experiments, a 58-year-ld wman wh is paralyzed and unable t use any f her limbs, can nw pick up a bttle cntaining cffee and bring it clse enugh t her muth t drink frm it using a straw. She des s using a thught-cntrlled rbtic arm fixed t a nearby stand. It is the first time she has managed smething like that since she suffered a strke, nearly 15 years ag.
Arms are mre cmplicated pieces f machinery than legs, s cntrlling them via electrdes (多波段电极) attached t the skin f smene’s scalp (头皮) is nt yet pssible. Instead, brain activity has t be recrded directly. And that is what Dr Dnghue is ding. Dr Dnghue and his team have had small, multichannel electrdes implanted in the parts f the mtr crtexes (运动皮质) f participants’ brains assciated with hand mvements.
Dr Dnghue and his team decded signals frm their participants’ brains as they were asked t imagine cntrlling a rbtic arm making present mvements. The wman and ther vlunteers were then encuraged t perate ne f tw rbt arms by thinking abut the mvements they wanted t happen. When the sftware cntrlling the arms detected the relevant signals, the arms mved apprpriately. The arm that the wman used t help herself t a drink is a lightweight device develped by DLR, German’s Aerspace Centre, as part f its rbtics prgram.
Dr Dnghue and his clleagues have thus shwn that a mechanical arm can be cntrlled remtely by the brain f a persn with paralysis. Cntrlling an arm that is attached t the individual’s bdy will be trickier, but in time even that may be pssible. In the meantime, a rbtic arm attached t a wheelchair will be a real sn.
8. What des the underlined wrd “that” in Paragraph3 refer t?
A. Cntrlling a rbtic arm via electrdes attached t the scalp.
B. Recrding the activity f brain and implanting electrdes.
C. Cntrlling a rbtic leg via electrdes attached t the scalp.
D. Cntrlling a mechanical arm attached t the individual’s bdy.
9. Which statement may the authr agree with?
A. Thanks t the research by Dr Dnghue and his clleagues, a paralyzed wman can get herself a drink.
B. The wman in the experiment drinks a bttle f cffee with a rbtic arm attached t her scalp.
C. The wman is encuraged t cntrl the mechanical arm by mving her bdy.
D. The rbtic arm the wman used is remted by DLR.
10. What’s the authr’s attitude t the future f the rbtic arm attached t quadriplegic?
A. Pessimistic.B. Objective.
C. Cntrversial.D. Optimistic.
11. What’s the main idea f the text?
A. Quadriplegics can use the artificial limbs develped by Dr Dnghue and lead a gd life by themselves.
B. The newly-develped thught-cntrlled rbtic arms can help the paralyzed in their daily life.
C. Scientists have invented a kind f rbtic arm attached t the individual’s bdy.
D. A quadriplegic can be n his feet again due t the new inventin.
【答案】8. B 9. A 10. D 11. B
【解析】
【分析】
这是一篇说明文。文章主要介绍了罗德岛布朗大学的Jhn Dnghue和他的同事组织的一个项目，使得四肢瘫痪的人有了希望。他们研究出了可由思想控制的机械手臂，在他的实验中，一位58岁的瘫痪女性，四肢不能移动，现在她可以拿起一个装着咖啡的瓶子，把它放到嘴边，用吸管喝咖啡。Dnghue博士和他的同事由此证明，瘫痪病人的大脑可以远程控制机械手臂。
【8题详解】
词义猜测题。根据上文Arms are mre cmplicated pieces f machinery than legs, s cntrlling them via electrdes attached t the skin f smene’s scalp is nt yet pssible. Instead, brain activity has t be recrded directly.可知手臂是比腿部更复杂的机械，因此通过连接在头皮上的电极来控制它们还不可能。相反，大脑的活动必须直接记录下来。由此可知，记录大脑活动并植入电极正是Dnghue博士正在做的事情。故that指的是“记录大脑活动并植入电极”，故选B。
【9题详解】
细节理解题。根据第一段中Thanks t a prject rganized by Jhn Dnghue f Brwn University, in Rhde Island, and his clleagues, quadriplegics have hpe.可知多亏了罗德岛布朗大学的Jhn Dnghue和他的同事组织的一个项目，四肢瘫痪的人有了希望。以及第二段中One f the participants in his experiments, a 58-year-ld wman wh is paralyzed and unable t use any f her limbs, can nw pick up a bttle cntaining cffee and bring it clse enugh t her muth t drink frm it using a straw.可知在他的实验中，一位58岁的瘫痪女性，四肢不能移动，现在她可以拿起一个装着咖啡的瓶子，把它放到嘴边，用吸管喝咖啡。由此可知，A选项“多亏了Dnghue博士和他的同事们的研究，一个瘫痪的女人可以给自己弄一杯饮料”作者会同意这种论述。故选A。
【10题详解】
推理判断题。根据最后一段中Cntrlling an arm that is attached t the individual’s bdy will be trickier, but in time even that may be pssible. In the meantime, a rbtic arm attached t a wheelchair will be a real sn.可知控制附在身体上的手臂将会更加棘手，但假以时日，这也可能成为可能。与此同时，安装在轮椅上的机械手臂将很快成为现实。由此可推知，作者对四肢瘫痪的机械手臂的未来持乐观态度。故选D。
【11题详解】
主旨大意题。根据第一段中Thanks t a prject rganized by Jhn Dnghue f Brwn University, in Rhde Island, and his clleagues, quadriplegics have hpe.可知多亏了罗德岛布朗大学的Jhn Dnghue和他的同事组织的一个项目，四肢瘫痪的人有了希望。结合文章主要介绍了，由此可知，这篇文章的主旨是新研发的由思想控制机械手臂可以帮助瘫痪者的日常生活。故选B。
【点睛】代词指代题要求同学们根据语境的逻辑关系、判断画线的人称代词或指示代词在文章中指代的对象，包括考查it（指动物，无生命的事物、特定的事件或人），they/them(指代人、物、事件的复数名词)，he/she等人称代词的指代意义，以及指示代词this，that，these，thse等在文章中的指代意义，考查同学们对文章中叙述特定的人，物，事件的认知能力。解答这类题时，同学们要认真阅读画线词所在句和前后临近句的内容，分析人称转换和动作变换的详细过程，理清来龙去脉和前后的因果关系，从而准确推断其指代的对象。
如第一小题，根据上文Arms are mre cmplicated pieces f machinery than legs, s cntrlling them via electrdes attached t the skin f smene’s scalp is nt yet pssible. Instead, brain activity has t be recrded directly.可知手臂是比腿部更复杂的机械，因此通过连接在头皮上的电极来控制它们还不可能。相反，大脑的活动必须直接记录下来。由此可知，记录大脑活动并植入电极正是Dnghue博士正在做的事情。故that指的是“记录大脑活动并植入电极”，故选B。
D
Frm talking rbts and vide phnes t rvers n Mars, technlgy has becme s advanced that the previusly impssible seems t ccur n a daily basis. And yet - we still have n cure fr the cmmn cld.
Why can’t we stp the cmmn cld? Accrding t Peter Barlw, a scientist at Edinburgh Napier University in the UK, the main challenge lies in the many different types f cld viruses that are prduced by the rhinviruses (鼻病毒). There are at least 160 types. They mutate (突变) s easily that they quickly becme resistant t drugs, r learn t hide frm ur immune systems. In ther wrds, a single cure isn’t likely t wrk n every type f cld.
Hwever, researchers frm Stanfrd University and the University f Califrnia, San Francisc, have fund a pssible answer. They discvered a prtein that the viruses need. Withut it, they can’t spread inside yur bdy.
T identify the gene which prduces the specific prtein needed by the viruses, researchers used a gene-editing technique t test all genes in the human genme ne by ne fr thusands f cells. These mdified (改变的) cells were then expsed t a range f enterviruses, including the rhinviruses which cause the cmmn cld. All the viruses were unable t replicate (复制) inside cells withut a gene that prduces a specific prtein, called methyltransferase SETD3.
Then, they tested genetically mdified mice, which were cmpletely unable t prduce the prtein. The mice were able t live healthy, nrmal lives withut the prtein. “Lacking that gene prtected the mice cmpletely frm viral infectin.” assciate prfessr Jan Carette, frm Stanfrd, tld the BBC. “These mice wuld always die, but they survived and we saw a very strng reductin in viral replicatin and very strng prtectin.”
Carette said the plan is t find a drug which can temprarily suppress (抑制) the prtein, instead f prducing genetically mdified humans. “We have identified a fantastic target that all enterviruses and rhinviruses require and depend n. Take that away and the virus really has n chance.” said Carette. “This is a really gd first step – the secnd step is t have a chemical that mimics (模拟) this genetic deletin.” he added.
12. What des Peter Barlw think is the main prblem fr preventin f the cmmn cld?
A. The slw mutatin f sme genes.
B. The fast speed at which rhinviruses spread.
C. The harm rhinviruses d t the immune system.
D. The wide variety f cld viruses created by rhinviruses.
13. What can we learn abut the prtein needed by the viruses?
A. It helps the viruses replicate inside ur bdies.
B. It allws the viruses t mutate easily.
C. It helps the viruses becme resistant t drugs.
D. It accelerates the speed at which the viruses spread.
14. What did the researchers discver in their gene-editing study?
A. Genetically mdified mice died because they lacked the prtein.
B. The mdified cells seemed t prtect the mice against viral infectins.
C. Mre methyltransferase SETD3 was prduced after the cells were mdified.
D. The gene-editing technique was mre effective against enterviruses than rhinviruses.
15. What d the researchers mst prbably d next, accrding t Carette?
A. Cnduct experiments n genetically mdified humans.
B. Identify a drug that can help reduce the prtein.
C. Apply this gene-editing technique t cntrl ther viruses.
D. Find a chemical that can cure all enterviruses and rhinviruses.
【答案】12. D 13. A 14. B 15. B
【解析】
这是一篇新闻报道。本文主要讲了为什么普通感冒没有很好的治愈方法是因为鼻病毒产生的许多不同类型的感冒病毒，而病毒的传播需要蛋白质，为了确定产生病毒所需特定蛋白质的基因，研究人员使用基因编辑技术，对人类基因组中的数千个细胞逐一进行基因测试。由此提出了一种新型的防普通感冒的方法。
【12题详解】
细节理解题。根据第二段中Accrding t Peter Barlw, a scientist at Edinburgh Napier University in the UK, the main challenge lies in the many different types f cld viruses that are prduced by the rhinviruses. There are at least 160 types. They mutate s easily that they quickly becme resistant t drugs, r learn t hide frm ur immune systems. In ther wrds, a single cure isn’t likely t wrk n every type f cld.可知据英国爱丁堡纳皮尔大学的科学家Peter Barlw称，主要的挑战在于由鼻病毒产生的许多不同类型的感冒病毒。至少有160种。它们很容易变异，很快就会对药物产生抗药性，或者学会躲避我们的免疫系统。换句话说，单一的治疗方法不可能对所有类型的感冒都有效。由此可知，Peter Barlw认为预防普通感冒的主要问题是由鼻病毒产生的各种各样的感冒病毒。故选D。
【13题详解】
细节理解题。根据第三段中They discvered a prtein that the viruses need. Withut it, they can’t spread inside yur bdy.可知他们发现了病毒需要的一种蛋白质。没有它，它们就不能在你体内扩散。由此可知，病毒所需的蛋白质帮助病毒在我们体内复制。故选A。
【14题详解】
细节理解题。根据倒数第二段中“Lacking that gene prtected the mice cmpletely frm viral infectin.” assciate prfessr Jan Carette, frm Stanfrd, tld the BBC.可知“缺乏这种基因保护小鼠完全免受病毒感染。”斯坦福大学副教授Jan Carette告诉BBC。由此可知，研究人员在基因编辑研究中发现修改后的细胞似乎可以保护小鼠免受病毒感染。故选B。
【15题详解】
推理判断题。根据最后一段中Carette said the plan is t find a drug which can temprarily suppress the prtein, instead f prducing genetically mdified humans.可知Carette说，他们的计划是找到一种可以暂时抑制这种蛋白质的药物，而不是制造转基因人类。由此可推知，根据Carette的研究，研究人员接下来最有可能确定一种可以帮助减少蛋白质的药物。故选B。
E
N matter hw hard yu wrk t keep yur custmers satisfied, yu’re bund t cme up against ne r tw wh have a negative experience with yur prduct r service. ___16___ Hwever, it’s yur jb t address the custmer’s cncerns and give them a reasn t cme back t yur brand. Belw are the techniques that have wrked in calming any angry custmer.
___17___ It may seem like cmmn sense fr cmpanies t respnd as sn as pssible, if nt immediately, t an upset custmer. The lnger that custmer has t wait, the angrier they’ll get and the mre likely they are t write a bad review. A quick acknwledgement and shw f cncern will g a lng way.
Just listen. Active listening is an essential skill in managing a team. It’s just as imprtant fr prviding gd custmer service—especially when smene is upset.___18___ Then let them knw yu understand and sympathize with their disappintment.
Remain calm and ask them what they want t happen. If the N.1 rule f custmer service is that the custmer is always right, the secnd rule is t remain calm. Even in the face f angry custmers, keeping a level head will have a naturally calming effect n them.
Give them the time t explain exactly what they’re upset abut.___19___ Smetimes a little cmprmise might be needed n their part depending upn that slutin.
Get n the phne. In tday’s perid f scial media, custmers feel very cmfrtable airing their frustratins frm behind a keybard.___20___ Mst f the time if yu call and explain yur side—and listen t theirs— yu can wrk things ut.
A. Respnd immediately.
B. It may nt necessarily be yur fault.
C. Give them time t express their cncerns.
D. Yu might as well ask them questins, t.
E. Putting yurself in their shes can slve prblems quickly.
F. It is recmmended that reaching ut t them persnally n the phne reslve the issue.
G. Ask what they feel is an apprpriate slutin and d yur best t make that happen.
【答案】16. B 17. A 18. C 19. G 20. F
【解析】
这是一篇说明文。本文主要介绍了安抚生气的顾客的一些技巧。
【16题详解】
根据上文yu're bund t cme up against ne r tw wh have a negative experience with yur prduct r service.(你一定会遇到一两个对你的产品或服务有负面体验的顾客)以及下文Hwever, it's yur jb t address the custmer's cncerns and give them a reasn t cme back t yur brand.(然而，你的工作是解决顾客的担忧并给他们一个回归你品牌的理由)由此可知，即使不是你的原因令顾客不满意，但是你的工作是解决顾客的担忧。故B选项“这未必是你的错”符合上下文语境，故选B。
【17题详解】
根据本段第三句The lnger that custmer has t wait, the angrier they'll get and the mre likely they are t write a bad review.可知顾客等待的时间越长，他们就会越生气并更有可能写一个差评。由此可知，本段主要讲的是回复顾客要及时。故A选项“立即回复”符合上下文语境，故选A。
【18题详解】
根据本段第一句Just listen.(只是倾听)和最后一句Then let them knw yu understand and sympathize with their disappintment.(然后让他们知道你对他们的失望感到理解和同情)可知，在倾听顾客讲话的同时你也可以提问题，这样做可以让顾客知道你对他们的失望感到理解和同情。故C选项“给他们时间来表达他们的担忧”符合上下文语境，故选C。
【19题详解】
根据上句Give them the time t explain exactly what they're upset abut.可知给他们时间去解释清楚他们心烦意乱什么。由此可知，顾客解释不满的原因后，询问他们合适的解决方案是什么。后文中that slutin也可对应到G选项中an apprpriate slutin。故G选项“询问他们认为什么是合适的解决方案，并尽你所能做到”符合上下文语境，故选G。
【20题详解】
根据上文Get n the phne. In tday’s perid f scial media, custmers feel very cmfrtable airing their frustratins frm behind a keybard. 可知接打电话。在今天的社交媒体时代，顾客们在键盘后面表达他们的不满时感到非常舒服。由此可知，本段讲的是接电话，打电话的内容。故F选项“建议要通过电话联系他们来解决这个问题”符合上下文语境，故选F。
第三部分：英语知识运用
第一节 完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，从短文后各题所给的四个选项（A、B、C、D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
My 83-year-ld mther was very ill and I had t put my life n hld t lk after her. I ___21___ a bwl when she felt sick, and lit fires t keep her ___22___. I cked and persuaded her t take a few___23___.
It’s hard t take care f a dying parent, whever yu are. It was ___24___ hard fr me because I am a dctr myself. I culdn’t help lking at her in tw different ways. The medical ___25___ saw the bdy with the cldness that medicine___26___. But the ___27___ saw the wman wh had given birth t me, sent me ff t cllege and had been a ___28___ presence in my life fr ver half a century. ___29___, my mther didn’t appreciate hw hard it was fr me t ___30___ her. I remember an exchange between her and the nurse wh came t see her nce a week: “Yu culd get sme mre help with care.” “Oh, I dn’t think I need that,” Mm said. Mm didn’t understand that the ___31___ wuld have taken sme f the burden ff me.
Nne f the treatments her dctrs gave her ___32___. She refused painkillers fr a lng time, but finally the pain ___33___ her. When she accepted the painkillers, she accepted the ___34___ that she wuld die.
While living, being and dying with Mm I ___35___ smething precius dawning. We became clser. We ___36___ s many stries frm ur past that it was ___37___ ur memries had becme ne. In the past ur relatinship had been difficult. We had ften ___38___. But when the end came, bth f us ___39___ accepted that we lked at the wrld in different ways. We were daughter and mther and we lved each ther. That was all that ___40___.
21. A. rushed frB. hped frC. lnged frD. fught fr
22. A. cldB. warmC. livingD. mild
23. A. bitesB. muthsC. stmachsD. hands
24. A. necessarilyB. exactlyC. virtuallyD. especially
25. A. amateurB. trainerC. prfessinalD. leader
26. A. requestedB. requiredC. helpedD. prmised
27. A. snB. dctrC. friendD. daughter
28. A. everB. rareC. ccasinalD. cnstant
29. A. AlsB. InsteadC. TherefreD. Still
30. A. cntribute tB. care abutC. attend tD. cncern abut
31. A. medicineB. careC. helpD. illness
32. A. stppedB. wrkedC. healedD. faded
33. A. cnvincedB. advisedC. cmmandedD. cvered
34. A. wishB. lieC. factD. future
35. A. metB. witnessedC. wishedD. left
36. A. experiencedB. expectedC. sharedD. studied
37. A. as ifB. even ifC. in thatD. nw that
38. A. criedB. gatheredC. laughedD. argued
39. A. cmplicatedlyB. simplyC. hardlyD. generally
40. A. existedB. cameC. calledD. mattered
【答案】21. A 22. B 23. A 24. D 25. C 26. B 27. D 28. D 29. A 30. C 31. C 32. B 33. A 34. C 35. B 36. C 37. A 38. D 39. B 40. D
【解析】
这是一篇记叙文。文章叙述了作者照顾病重的母亲的感受。在病重期间，作者和母亲的关系变得更亲密。母亲最终还是去世了，作者认为母女之间的爱才是最重要的。
【21题详解】
考查动词短语辨析。句意：她身体不舒服，我赶忙给她打了一碗饭，并点燃了火来给她取暖。A. rushed fr赶紧，急于；B. hped fr希望；C. lnged fr渴望；D. fught fr为……而战。作者要照顾生病的母亲，母亲不舒服，作者就赶紧给她打饭，rush fr表示“急于做某事”符合语境。故选A。
【22题详解】
考查形容词词义辨析。句意：她身体不舒服，我赶忙给她打了一碗饭，并点燃了火来给她取暖。A. cld寒冷的；B. warm温暖的；C. living活的；D. mild温和的。根据上文lit fires t keep her可知点火是为了取暖的。故选B。
【23题详解】
考查名词词义辨析。句意：我做了饭，说服她吃了几口。A. bites一口；B. muths嘴巴；C. stmachs胃；D. hands手。根据上文n she felt sick可知，母亲身体不舒服，所以作者说服她吃几口。故选A。
【24题详解】
考查副词词义辨析。句意：这对我来说尤其困难，因为我自己就是一名医生。A. necessarily必要地；B. exactly恰好地；C. virtually事实上；D. especially尤其，特别。后文说明了从医的专业人员必须以医学所需求的冷淡来看待身体，因此照顾生病的母亲对作者来说尤其困难。故选D。
【25题详解】
考查名词词义辨析。句意：从医的专业人员必须以医学所需求的冷淡来看待躯体。A. amateur业余爱好者；B. trainer教练；C. prfessinal专业人员；D. leader领导。此处指从事医学方面工作的专业人员，例如作者。故选C。
【26题详解】
考查动词词义辨析。句意：从医的专业人员必须以医学所需求的冷淡来看待躯体。A. requested要求；B. required需要；C. helped帮助；D. prmised承诺。从医的专业人员必须以医学所需求（required）的冷淡来看待身体，符合医生的职业特点。require强调根据事业、需要或纪律、法律等而提出的要求，require正式用词，指非常正式，有礼貌的请求或恳求，多含担心因种种原因对方不能答应的意味。此处应用require。故选B。
【27题详解】
考查名词词义辨析。句意：作为一个女儿，我看到了那个生我的女人，送我上大学，半个多世纪以来她一直在我的生活中。A. sn儿子；B. dctr医生；C. friend朋友；D. daughter女儿。根据最后一段中We were daughter and mther可知作者是女儿。故选D。
【28题详解】
考查形容词词义辨析。句意：作为一个女儿，我看到了那个生我的女人，送我上大学，半个多世纪以来她一直在我的生活中。A. ever曾经；B. rare罕见的；C. ccasinal偶然的；D. cnstant不变的，恒定的。根据后文presence in my life fr ver half a century可知母亲半个多世纪以来一直出现在作者的生活中。故选D。
【29题详解】
考查副词词义辨析。句意：而且，我母亲没有意识到照顾她对我来说有多么困难。A. Als而且；B. Instead而不是；C. Therefre因此；D. Still仍然。根据后文“Oh, I dn’t think I need that,” Mm said. Mm didn’t understand可知作者身为医生要照顾母亲本就困难，而且在此基础上，母亲还没有意识到这种情况，故选A。
【30题详解】
考查动词短语辨析。句意：而且，我母亲没有意识到照顾她对我来说有多么困难。A. cntribute t有助于；B. care abut关心；C. attend t照料；D. cncern abut关心。对应第一段中My 83-year-ld mther was very ill and I had t put my life n hld t lk after her.可知母亲没有意识到照顾她对作者来说有多么困难。故选C。
【31题详解】
考查名词词义辨析。句意：妈妈不明白，这样的帮助会减轻我的负担。A. medicine药品；B. care关心；C. help帮助；D. illness疾病。对应上文中“Yu culd get sme mre help with care.”可知护士对母亲说可以得到帮助，但是母亲拒绝了，说明母亲不明白这样的帮助可以减轻作者的负担。故选C。
【32题详解】
考查动词词义辨析。句意：她的医生给她的所有治疗都不起作用。A. stpped停止；B. wrked起作用，工作；C. healed痊愈；D. faded凋谢。结合后文母亲要吃止疼药，可知治疗不起作用。故选B。
【33题详解】
考查动词词义辨析。句意：她很长一段时间拒绝止痛药，但最终疼痛说服了她。A. cnvinced说服；B. advised建议；C. cmmanded命令；D. cvered覆盖。根据后文When she accepted the painkillers可知最终母亲的疼痛说服了母亲吃止疼药。故选A。
【34题详解】
考查名词词义辨析。句意：当她接受止痛药时，她接受了自己会死去的事实。A. wish希望；B. lie撒谎；C. fact事实；D. future未来。结合后文that she wuld die可知母亲接受了自己会死去的事实。故选C。
【35题详解】
考查动词词义辨析。句意：在我和妈妈一起生活一直到她去世这段时间，我见证了一些珍贵的事情的出现。A. met遇到；B. witnessed见证，目击；C. wished希望；D. left离开。根据后文We became clser.可知作者见证了自己和母亲的关系变得亲近这样珍贵的事情的出现。故选B。
【36题详解】
考查动词词义辨析。句意：我们分享了那么多关于我们过去的故事，仿佛我们的记忆已经融为一体。A. experienced经历；B. expected期待；C. shared分享；D. studied学习。根据后文s many stries frm ur past可知是指分享过去的故事。故选C。
【37题详解】
考查连接词辨析。句意：我们分享了那么多关于我们过去的故事，仿佛我们的记忆已经融为一体。A. as if好像；B. even if即使；C. in that由于；D. nw that既然。根据ur memries had becme ne可知，此处表示“好像”应用as if引导表语从句。故选A。
【38题详解】
考查动词词义辨析。句意：我们经常吵架。A. cried哭泣；B. gathered聚集；C. laughed笑；D. argued争论。根据上文In the past ur relatinship had been difficult.可知过去作者和母亲关系不好，经常吵架。故选D。
【39题详解】
考查副词词义辨析。句意：当母亲的生命走到尽头时，我们接受了这样一个事实：我们用不同的方式看待这个世界。A. cmplicatedly复杂地；B. simply简单地；C. hardly几乎不；D. generally通常。结合后文accepted that we lked at the wrld in different ways.可知作者和母亲都简单地接受了对方看世界的方式不同。故选B。
【40题详解】
考查动词词义辨析。句意：这才是最重要的。A. existed存在；B. came来到C. called打电话；D. mattered重要。承接上文We were daughter and mther and we lved each ther.可知作者和母亲彼此相爱，这才是最重要的事情。故选D。
第二节
语法填空
Married fr 60 years, a cuple frm Wuhan, Hubei prvince, recvered frm COVID-19 tgether thanks t the care f the medics and mre ___41___(imprtant) the supprt frm each ther.
“They held hands tgether ___42___ we tk them dwnstairs fr CT scans. They gt ___43___ the tugh time tgether. They are very much in lve.” said Yu Liping, a dctr ___44___ treated the cuple.
Fu Chunzhi, 79, and Li Hngsheng, 84, returned t the hspital t shw their appreciatin t the medics.
On Feb 4, Fu started t cugh and had fever. Tw days later, Li als started t shw similar symptms. On Feb 7, CT scans shwed there were infectins in their lungs and hspital ___45___ (admit) was needed. Sn their cases ___46___ (cnfirm).
“We put them int ___47___ same ward s they culd encurage each ther and wuldn’t feel lnely,” Yu said. “The cuple was afraid f the needles s the nurses had t be very patient ___48___ (ease) their stress.”
On Feb 24, the cuple was discharged and they walked ut f hspital while ___49___ (hld) hands. After a 14-day quarantine at hme their life ___50___ (return) t nrmal nw.
【答案】41. imprtantly
42. when/as/while
43. thrugh
44. wh/that
45. admissin
46. were cnfirmed
47. the 48. t ease
49. hlding
50. has returned/is returning
【解析】
【分析】
这是一篇说新闻报道。主要报道了湖北武汉的一对夫妇结婚60年，在医护人员的悉心照料下，更重要的是在彼此的支持下，他们一起从冠状病毒病中康复。文章还说明了二人被确诊的经过。如今2月24日，这对夫妇出院了，经过14天的居家隔离，他们的生活已恢复正常。
【41题详解】
考查副词。句意：湖北武汉的一对夫妇结婚60年，在医护人员的悉心照料下，更重要的是在彼此的支持下，他们一起从冠状病毒病中康复。修饰介词短语短语（thanks t ）the supprt frm each ther，表示“更重要的是”应用副词imprtantly。故填imprtantly。
【42题详解】
考查连词。句意：当我们带他们下楼做CT扫描时，他们手牵着手。此处为时间状语从句，表示“当……时候”应用when/as/while引导。故填when/as/while。
【43题详解】
考查介词。根据短语get thrugh表示“度过，熬过（困难时期等）”。故填thrugh。
【44题详解】
考查定语从句。此处为定语从句修饰先行词dctr，且先行词在从句中做主语，指人，故用关系代词wh或that。故填wh/that。
【45题详解】
考查名词。此处做主语，表示“许可”应用名词admissin，根据后文was可知应用单数形式。故填admissin。
【46题详解】
考查动词时态语态。句中主语与谓语动词构成被动关系，且事情发生在过去应用一般过去时，主语为cases，谓语动词用复数形式。故填were cnfirmed。
【47题详解】
考查冠词。the same…表示“一样；同样地”same前的冠词用定冠词the。故填the。
【48题详解】
考查非谓语动词。分析句子结构可知ease在句中应用非谓语动词形式，且本句中表目的应用不定式。故填t ease。
【49题详解】
考查状语从句的省略句。在while连接的状语从句中，常省略跟主句相同的主语和be动词。从句完整为“while(they were) hlding hands”。故填hlding。
【50题详解】
考查动词时态。句意：经过14天的居家隔离，他们的生活已/正在恢复正常。此处可理解为过去发生的动作对现在产生的影响用现在完成时，主语为life，助动词用has；也可理解为此时此刻正在进行时的动作，用现在进行时，主语为life，谓语动词用单数。故填has returned/is returning。
【点睛】状语从句中的省略
(1)在when, while, if, as if, thugh(或althugh), as, until, nce, whether, unless, where等连词连接的状语从句中，常省略跟主句相同的主语和be动词。如：
When (water is) pure, water is a clrless liquid. 水纯净时，是无色的液体。
When (I am) in truble I always turn t her fr help. 我困难时总是找她帮助。
Errrs, if (there are) any, shuld be crrected. 如果有什么错误，就应当改正。
Wd gives much smke while (wd is) burning. 木头燃烧时放出大量烟雾。
The letter is t be left here until (it is) called fr. 这封信留在这里待领。
Henry lked abut as if (he were) in search f smething. 亨利向四周环视，似乎在寻找什么。
She studies very hard thugh (she is) still rather weak. 她尽管体弱，但学习仍十分努力。
(2)“when(或if, where, wherever, whenever, as sn as, as fast as, than等)+pssible/necessary等”，中间省略了it is(或was)。如：
Answer these questins, if (it is) pssible withut referring t the bk. 如果有可能，请不看书回答这些问题。
When (it is) necessary yu can help us t d smething. 必要时你可以帮助我们做些事
如第九小题，在while连接的状语从句中，常省略跟主句相同的主语和be动词。从句完整为“while(they were) hlding hands”。故填hlding。
第四部分 写作（共两节，满分35分）
第二节
51.短文改错
Graduatin finally came. My classmates and I decided t d smething. After a heating discussin, we agreed n making the vide t recrd ur experiences at schl.
Material cllecting takes us a whle week, during that time we interviewed ur teachers and tk pictures f every aspect f schl life. The editing part befre that was tugh. They debated ver what t put int the vide. Sme cmprmises were unavidable, but the vide prved perfectly.
Several days later n, when the vide was played at the graduatin ceremny, it well received. All the teachers and students shared a great time, which surely gave us a great sense f achievements.
【答案】1. heating→heated
2. the→a
3. takes→tk
4. that→which
5. befre→after
6. They→We
7. perfectly→perfect
8. 去掉n
9. it后加was
10. achievements→achievement
【解析】
【分析】
这是一篇记叙文。短文叙述了毕业在即，作者和同学们制作视频来记录学校经历的事情。
【详解】1.考查形容词。修饰后文discussin应用形容词heated，表示“激烈的讨论”。故heating改为heated。
2.考查冠词。vide为可数名词，此处表示泛指应用不定冠词，且vide为辅音音素开头的单词。故the改为a。
3.考查动词时态。描述过去的事情应用一般过去时，故takes改为tk。
4.考查定语从句。此处为“介词+关系代词”结构的非限定性定语从句，做介词during的宾语指时间应用关系代词which。故that改为which。
5.考查介词。句意：在那之后的剪辑部分很艰难。表示“在……之后”应用介词after。故befre改为after。
6.考查代词。句意：我们讨论了该把什么放进视频里。此处表示“我们”应用代词we做主语，句首字母要大写。故They改为We。
7.考查形容词。prve为系动词，后跟形容词perfect作表语。故perfectly改为perfect。
8.考查固定短语。表示“几天后”短语为several days later，later n表示“过些时候”。故去掉n。
9.考查动词语态。本句中主语与谓语动词构成被动关系，且描述过去的事情应用一般过去时，主语为it。故it后加was。
10.考查名词。句意：所有的老师和学生都分享了一个伟大的时刻，这给了我们很大的成就感。此处表示“成就感”短语为a sense f achievement。故achievements改为achievement。
第二节：书面表达 (满分 25分)
52.假如你是李华，你将代表学校参加美国中学生来校交流活动，讨论主题为“我理想中的职业”。请你准备一份发言稿，内容包括：
1. 如何选择职业；
2. 你的职业选择。
注意：1. 词数 100 以上；
2. 发言稿的开头已给出，不计入总词数；
3. 可以适当增加细节，以使行文连贯。
Gd afternn, everyne!
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank yu fr listening.
【答案】Gd afternn, everyne!
I feel very hnred t stand here and deliver a speech entitled “My Ideal Career”.
Every student faces the prblem f chsing an ccupatin when graduating frm university. T make a sensible chice, a graduate is strngly advised t take tw aspects int cnsideratin, namely persnal interest and the demand f ur sciety. Only when the tw aspects are cnnected, can a man shw his ability and talent t great advantage.
As t my chice fr the future, I want t wrk as an interpreter. I am keen n learning freign languages, English in particular. Mrever, in the cntemprary sciety, internatinal cmmunicatin has been grwing significantly. Therefre, I am determined t be a qualified interpreter.
Thank yu fr listening.
【解析】
【分析】
这是一篇提纲类写作。
【详解】第1步：根据提示可知，假如你是李华，你将代表学校参加美国中学生来校交流活动，讨论主题为“我理想中的职业”。请你准备一份发言稿，内容包括：1. 如何选择职业；2. 你的职业选择。
第2步：根据写作要求，确定关键词（组）：hnred(荣幸的)；deliver a speech(发表演讲)；graduate frm (毕业于)；take int cnsideratin (考虑到)等。
第3步：根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。此处文章主要应用一般现在时。
第4步：连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，保持整洁美观的卷面是非常重要的。
【点睛】范文内容完整，语言规范，语篇连贯，词数适当。作者在范文中使用了较多高级表达方式，如Every student faces the prblem f chsing an ccupatin when graduating frm university.运用了省略句；Only when the tw aspects are cnnected, can a man shw his ability and talent t great advantage.运用了倒装句。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。