专题13 书面表达之应用文写作（道歉信&投诉信）-2022年高考英语毕业班二轮热点题型归纳与变式演练（全国通用）

书面表达之应用文写作（道歉信&投诉信）-2022年高考英语

毕业班二轮热点题型归纳与变式演练（全国通用）

【题型一】道歉信

【典例分析】

【2021年高考北京卷】

假设你是红星中学高三学生李华．你和英国好友Jim原定本周末一起外出，你因故不能赴约．请你用英文给他写一封电子邮件，内容包括：

1．表达歉意并说明原因；

2．提出建议并给出理由．

注意：1.词数100左右；

2.开头和结尾已给出，不计入总词数．

Dear Jim，

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours，

Li Hua

【答案】

Dear Jim，

I'm sorry that I won't be able to go hiking with you this Saturday．

I began to cough yesterday morning，so I went to see a doctor．She told me it was a bad cold，and I would have to stay at home for a few days．

I'd really like to spend some time with you．Is it OK with you if we take a trip to Zhangjiakou next Saturday？ It's one of the host cities for the 2022 Winter Olympics．Please let me know what you think．

Again，I'm sorry about the inconvenience．

Hope to hear from you soon．

Yours，

Li Hua

【提分秘籍】

道歉信是指因过失或疏忽等做错了事，给别人带来了麻烦或损失，发觉后给对方赔礼道歉并请求对方原谅的信件。通常包括以下三部分内容：

1. 开门见山，表明写信目的：表示歉意；

2. 说明出现差错的原因，提出弥补措施；

3. 再次致歉，请求原谅，希望得到理解(语言要诚挚，解释的理由要真实)。

【常用语块】

1. 因某事向某人道歉_________________________________

2. 向……说对不起_________________________________

3. 接受我的道歉_________________________________

4. 为某事原谅某人_________________________________

5. 并非故意做某事_________________________________

6. 弥补；赔偿_________________________________

7. 赔偿；偿还_________________________________

8. 给你带来不便_________________________________

9. 给你带来许多麻烦_________________________________

10. 更加小心_________________________________

11. 犯这样愚蠢的错误_________________________________

12. 应当受到责备_________________________________

13. 承担责任_________________________________

14. 难以接受的后果_________________________________

15. 下不为例_________________________________

1. apologize to sb. for sth. / make an apology to sb. for sth.

2. say sorry to

3. accept my apology

4. forgive sb. for sth.

5. have no intention to do sth.

6. make up for

7. pay for / compensate for

8. cause you inconvenience

9. cause you much trouble

10. be more careful

11. make such a stupid mistake

12. be to blame

13. be responsible for / shoulder/undertake the responsibility

14. an unacceptable result/consequence

15. never let it happen again

【套用句式】

1. 我写这封信是因……向你致歉。

___________________________________________________________________________

2. 请接受我真诚的道歉。

___________________________________________________________________________

3. 对于我说的话/做的事，我确实感到很抱歉。但请相信，我并非故意要……

___________________________________________________________________________

4. 我真心希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。

___________________________________________________________________________

5. 对于造成的不便我再次表示歉意。

___________________________________________________________________________

1. I am writing to apologize for … /I am writing to say sorry for…

2. Please accept my sincere apology.

3. I am indeed very sorry for what I said/did, but please believe I had no intention to…

4. I sincerely hope you can understand my situation/think in my position and accept my apology.

5. Once again, I am sorry for any inconvenience caused.

【变式演练】

篇1：假定你是李华，寒假中作为交流生短期去英国培训，回国时因为匆忙，把房东Bob的音乐光盘夹在行李中带了回来。现在请你给Bob写一封道歉信，要点如下：

1. 对自己带走音乐光盘表示歉意；

2. 提出解决的办法；

3. 再次请求原谅。

注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯。3. 开头语和结束语已为你写好。

Dear Bob,

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

______________________________________________________________________________

Looking forward to your reply.

Yours sincerely,

Li Hua

【答案】

Dear Bob,

I am writing to make an apology to you for I forgot to return a music CD which I borrowed from you last week. Yesterday I came back from England and found it in my luggage. I am so sorry that you cannot listen to it at present.

The CD which I borrowed from you is made in England, so I believe you can find another one in your local store. How about your buying another CD by yourself and I will pay for it? If you cannot find a similar one, I would send it back to you through a post office. And if there are any other solutions you like, please let me know.

I am terribly sorry again for my carelessness. Please forgive me for any inconvenience caused.

Looking forward to your reply.

 Yours sincerely,

Li Hua

篇2：假定你是李华，你的美国老师Mr. Evans要求你们明天下午去听一个英国历史的讲座。你因故不能参加。请你写一封信向Mr. Evans道歉并说明情况。要点如下：

1. 表示歉意；

2. 理由：父亲去北京出差，母亲生病住院需要人照顾；

3. 询问：是否有录音，以便补听讲座。

注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯。3. 开头语和结束语已为你写好。

Dear Mr. Evans,

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

Yours sincerely,

Li Hua

【答案】

Dear Mr. Evans,

I am indeed sorry to tell you that I won’t be able to attend the lecture on English history tomorrow afternoon. My mother suddenly fell ill and was taken to hospital last night and my father is on a business trip to Beijing now. I am afraid that I will have to take care of her these days.

However, I am actually very interested in English society and history. I wonder if it is possible for the talk to be recorded, and if so, could I borrow the tape? It would mean a great deal to me to listen to the tape and learn what is covered in the talk.

Please allow me to say sorry again. I sincerely hope that you will be able to understand my situation and accept my apology.

Yours sincerely,

Li Hua

【题型二】投诉信

【典例分析】

假如你是 Tom, 在一家商店购得一台劣质电视机，遂与营业员交涉，但营业员态度恶劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括：

(1)自我介绍；

(2)投诉的原因

(3)希望换一台新的电视机，否则全额退款。

【答案】

Dear manager,

I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)

For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)

It is required that I should get a replacement, or I should receive a full refund. (提出要求) Thank you for your attention and I am looking forward to your prompt reply. (期待回复)

Sincerely Yours,

Tom

【提分秘籍】

投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。因此，投诉信的去处通常有两种：一是给服务单位即经销商或生产厂家；二是给报社或消委 会等有关部门。

投诉信应包括三个方面的内容：

1. 表明写信目的，投诉的内容；

2. 投诉的具体原因、问题的经过及产生的后果。

3. 提出解决方案/希望得到的结果。

投诉信常用词汇或句型：

投诉：

to lodge a complaint about/to express my dissatisfaction with what happened the other day/about the product in your company the other day/about the poor service I received in your shop.

投诉原因:

1. The experience is a bitter disappointment to me.

2. To my disappointment, what happened the other day ruins your good reputation.

3. The reason for my dissatisfaction is ...

4. To my disappointment, there are several serious problems that deserve your close attention.

描述事情经过：

1. In the first place, _________(抱怨第一个方面). In addition, __________(抱怨第二个方面).

2. For one thing, ... (原因一) .For another, ...（原因二）

3. I appreciate it very much if you could __________(提出建议和请求)，

preferably ________(进一步的要求), and I would like to have this matter settled by _________（设定解决事情的最后期限）.

常见投诉范例：

1. 服务不好/不满意：

The music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.

你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。

I have dialed your service number for several times but it was always busy.

我多次拨打你们的服务电话，但它总是占线。

2. 产品不好/不满意：

When it's washed, it fades in colour.

当被洗的时候，它会掉色。

I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).

我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。

提出要求常用词汇：

退款：refund

换货：replace

退货：return the goods/merchandise/products

赔偿：compensate

期待回复常用句型：

1. I wish you could treat my complaint seriously and give me your reply as soon as possible.

2. I hope that my problems will get your kind consideration. I would be very grateful if you could look into the matter as soon as possible and I’m looking forward to receiving your reply.

【变式演练】

假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封

抱怨信，要点如下：

1. 所购书中有破损，缺页现象：

一些书籍价格比实体店书店还要贵。

【答案】

Dear Sir or Madam,

I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. I bought some books from the Internet. But when I received the books, I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. In addition, some of the books are more expensive than those in the local bookstores.

Therefore , I am writing to ask you for help, and I hope that you can focus on this matter, which can amuse the attention of the relevant departments. I totally believe that they will improve their service in the future.

     I would be grateful if you could take my opinion into consideration.

                                                                   Your sincerely,

                                                                        Li Hua

道歉信

篇1：假定你是李华，与留学生朋友 Bob 约好一起去书店，因故不能赴约。请给他写封邮件，内容包括：

（1）表示歉意；

（2）说明原因；

（3）另约时间。

注意：

（1）词数 100 左右

（2）可以适当增加细节，以使行文连贯。

【答案】

Dear Bob,

I’m sorry to say that I cannot go to the bookstore with you on Friday afternoon. (表达歉意) I have justfound that I have to attend an important class meeting that afternoon. (说明原因) I hope the change will not cause you too much trouble.

Shall we go on Saturday morning? We can set out early so that we’ll have more time to read and select books. If it’s convenient for you, let’s meet at 8:30 outside the school gate. If not, let me know what time suits you best. I should be available any time after school next week. (补救措施)

Once again, I am sorry for any inconvenience caused. I am looking forward to your reply. (再次致歉)

Yours sincerely

Li Hua

篇2：假定你是李华，你的英国朋友Tracy下个月将来你所在的城市参加夏令营活动，想要寄宿你家，但你有事无法接待。请你给她写一封邮件，内容包括：

1.表示歉意；

2.解释原因；

3.提供帮助。

注意：1.词数80左右；

2.可适当增加细节，以使行文连贯

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

【答案】

Dear Tracy，

I'm delighted to know you'll come to my city for a summer camp next month, but I'm terribly sorry I can't accommodate you at my house．

My family has planned a fortnight's trip to Tibet and cannot be back before you arrive.If you don't mind, you can live with my cousin. I've already asked her about the stay and she is more than happy to help you out．

Please let me know if there's anything else I can do for you．

Best，

Li Hua

投诉信

假定你是李华，你的邻居Smith先生的宠物狗不断的吠叫，严重影响了你的生活，请给他写封信表达你的不满。内容包括：

1. 写信目的；

2. 犬吠对你的影响；

3. 你的诉求。

注意：

1. 词数80左右；

2. 可以适当增加细节，以使行文连贯；

3. 开头和结尾已经给出，不包含在词数内。

Dear Mr. Smith,

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________                                                              Yours sincerely,

Li Hua

【答案】

DearMr. Smith,

I am writing to lodge complaints against yourpet dog, whose all-night-long howls severely affects my study andnormal life. As you know, I am now preparing for Gaokao, which is oneof the most important exams for us Chinese students and is due to beheld next June. Yet, so thunderous is your dog's bark that I fail toconcentrate and even have difficulty in falling asleep. Therefore, I sincerely wish you could tame your dog properly and immediately stopits tantrum, otherwise I would seek legal support.

Yours sincerely,

Lihua