2023届高考英语二轮复习【应用文】投诉信课件

这是一份2023届高考英语二轮复习【应用文】投诉信课件，共16页。PPT课件主要包含了常用句式等内容，欢迎下载使用。

A Letter f Cmplaint
适用于年终总结/新年计划/工作汇报/述职报告/项目策划等
Internatinal Day fr Cnsumers' Rights and Interests
What is a letter f cmplaint?
投诉信是向有关部门反映所购买的某种商品质量或某项服务/环境不能达到我们的要求，以期望对方退换或索赔。因此，写投诉信时措辞要客气，但语气要坚定，这样才能达到理想的投诉效果。
Dear Sir/ Madam, Nw I am writing t make a cmplaint abut the TV set bught frm yur shp. Several days ag, I bught a TV set in yur shp, but when I brught it hme and turned it n, I fund it didn’t wrk prperly. S I tk it back t the shp and tld the assistant what had happened. T my surprise, yur assistant didn’t help me t slve the prblem. On the cntrary, he shuted at me rudely and refused t examine it. I knw yur shp enjys a high reputatin but tday, I am srry t find that such pr service shuld have happened in yur shp and yur assistant didn’t seriusly think f the interests f custmers. I d hpe that yu can lk int this matter and give me a reasnable explanatin by either giving me a full refund r sending me a new TV set. Thank yu fr yur cnsideratin and I am expecting an early reply.
1.写信的目的（投诉目标）2.投诉的原因（对方的责任；给你带来的不便/损失）3.具体要求（解决方案 或希望）
Dear ________, / T whm it may cnerned, I am __________(自我介绍). I feel bad t truble yu but I am afraid that I have t express my dissatisfactin abut _________ (抱怨的事情).  My cmpliants mainly lie in the fllwing aspects. In the first place, __________ (抱怨的第一个方面). In additin, _________(抱怨的第二个方面). T make matters wrse/Much t my disappintment/What made me really disappinted was that, _________（抱怨第三个方面）. Under these circumstances, I fund it ________ (感觉) t _________ (带来的后果).  Due t its pr quality and much incnvenience it has caused, I require that yu either _________ r ___________.（诉求）I d hpe yu can take my cmplaint int cnsideratin. Lking frward t a satisfactry reply at yur earliest cnvenience./ I wuld like t have this matter settled by ________（期限） Yurs,
In the beginning paragraph:1.很抱歉打扰您，但我不得不对你们的…进行投诉。
(1)I feel bad t truble yu but I have t make a cmplaint abut yur …(2)I’m writing t express my dissatisfactin abut/at …
In the bdy paragraph:
1.有一些问题希望能引起你的注意：首先… 其次…There are sme prblems that I wish t bring t yur attentin. Fr ne thing,… Fr anther thing…2. 很遗憾的是你们的产品和服务竟然有以下这些令人难以接受的问题。It is a great pity that yur gds and service have the fllwing unacceptable/unbearable prblems/faults.
4. （产品质量）我就非常惊讶地发现这个产品并不如广告说的那样，质量就非常的差。I was extremely shcked that the prduct, nt as advertised, was fund f pr quality / mutilated.5. （服务态度）我等了很长时间才有人为我服务，这让我难以忍受。并且你的员工的服务态度非常糟糕。I had been kept waiting fr an unbearable lng time until I received yur service, and the manner f yur staff was far frm satisfying.
6. （服务态度）尽管我不断投诉，相关部门似乎一点都不重视它。Despite my repetitve cmplaints, the department cncerned seemed t have attached little attentin t it.7. 我知道你们店信誉很高，但今天我很难过这样的服务竟然发生在你们店里，且你们的助理一点都关心顾客的利益。I knw yur shp enjys a high reputatin but tday, I am srry t find that such pr service shuld have happened in yur shp and yur assistant didn’t seriusly think f the interests f custmers.
8. 在这种情况下，我很难入睡，这大大地影响了我的健康和工作效率。Under these circumstances, I fund it difficult t fall asleep, which made a bad effect n my health as well as my wrk.9.考虑到以上的三个因素，我要求公司要为我尽快换一个新的或全额退款。Taking int accunt all three factrs abve, I request that the cmpany either change a new ne fr me r give me a full refund withut delay.
1. 如果你能认真对待此事并且努力阻止此类事件再次发生，我会很感激你的。I wuld appreciate it if yu culd take my cmplaint int serius cnsideratin and make effrts t prevent the recurrence f the prblem.2. 我在等待一个合理的解释，并期待及早回复。I am waiting fr a reasnable explanatin and expecting an early reply.
In the last paragraph:
你是李华，两月前你从国外网站上买了一套书虫（Bkwrm Series)，昨天才到货，书本质量差，缺页，印刷模糊，且客服态度恶劣。请你根据以下要点向相关部门投诉，要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案
T Whm it may cncerned, I am Li Hua, ne f yur custmers. I feel bad t truble yu but I am afraid that I have t express my dissatisfactin abut the set f Bkwrm Series that I bught n yur website. It is a great pity that yur gds and service have the fllwingunacceptable faults. Firstly, I rdered the series n yur website tw mnths ag, but it was nt until yesterday that I recieved the bks, which definitely has caused great incnvenience t my study. And much t my disappintment, the bks, nt as advertised, were fund f pr quality— sme pages were missing and sme wrds were nt clearly printed. T make matters wrse, despite my repetitive cmplaints, yur service assistant seemed t have attached little attentin t it.
Taking all things abve int accunt, I request that yur stre have this matter settled prperly by giving me a full refund r delivering me a new set f bks withut delay. Thank yu fr yur cnsideratin and lking frward t yur early reply. Sincerely, Li Hua
投诉信注意事项：1. 结构要清晰；2. 措辞要客气，但语气坚定；3. 必循点明具体的问题，切记笼统；4. 多用不同的句型表达，但衔接要自然流畅：定语从句；名词性从句；强调句；状语从句；虚拟语气；5. 被动语态；6. 非谓语7. 高级准确的词汇9. ...