高中英语高考复习应用文分类写作指导（投诉信）

高考英语投诉信写作指导【话题词汇】[单词]
impatient adj.不耐烦的demand n.&v.要求worse  adj.更糟糕的deficiency n.不足，缺点unreasonable adj.不讲理的dissatisfaction n.不满unsatisfactory令人不满意的quality n.质量disappoint vt.使失望disappointed adj.失望的disappointing adj.令人失望的reluctant adj.不情愿的,难以接受的awful adj.糟糕的solve v.解决rude adj.无礼的 的失望/不满impolite adj.粗鲁的inform v.通知annoying adj.恼人的aspect n.方面service n.服务standard n.标准，水平authority n.权威,当局settle v.安排，解决solve 解决customer 顾客complain v.抱怨，投诉(n.complaint)
[短语]take…seriously严肃地对待.make up for弥补poor service糟糕的服务in a rude manner 态度恶劣claim/demand a refund 要求退款solve/deal with the problem 解决问题much to one's disappointment令某人很失望的是express one's disappointment/dissatisfaction表达某人【话题句型】[龙头]1.I am writing to make a complaint about your standard of service.我写信是为了投诉你们的服务质量。2.I am most reluctant to complain, but the service attitude of your assistants is really annoying.我非常不愿意投诉,但你们店员的服务态度确实恼人3.I’m sure you will take my complaint seriously.我相信你会认真对待我的投诉4.I would appreciate it very much if you could give due attention to this matter.如果你能对此事给予足够的重视，我将非常感谢。5.However, when….I’m terribly sorry to find something wrong with it.Therefore, I’m writing to express my dissatisfaction about…然而,当……时,很抱歉我发现它有问题。因此，我写这封信是为了表达我对……的不满我很抱歉打扰你，6.I feel bad to trouble you but I am afraid that I have to make a complaint about..I have received.很抱歉打扰到你，但是我恐怕我必须对我收到的…的抱怨。7.I’m…who bought..from your website several days ago.I am writing to express my disappointment about..我是几天前从你们的网站上购买了……的… "。我写信表达我对……的失望。[猪肚]1.The reason for my dissatisfaction is that..For one thing,.For another..我不满意的原因是……。一方面,……;另一方面,……2.Thus, I would like you to exchange a new one for me or I claim a refund.I'll appreciate it if my demand is met.因此,我想要你给我换个新的或退款。如果我的要求得到满足，我将感激不尽。3.When doing…, I suddenly found that.…which disappointed me a lot.当我做……时,我突然发现……,这使我很失望.4.I would like to draw the attention of the authorities concerned to the pollution caused by the paper-making factory.我想就造纸厂造成的污染问题引起有关部门的重视。5.I feel something ought to be done about it.我觉得这方面还应该做一些努力。[凤尾]1.It’s my sincere hope that you can investigate the matter seriously and have the matter settled properly, giving me afull refund or.我真诚地希望你能认真调查这件事情并妥当地处理，给予我全额退款或者……2.I would be much delighted if you could consider my complaint seriously.I do hope you can give me a satisfactory reply as soon as possible.Thank you for your consideration.如果你能认真考虑我的投诉，我会非常高兴。我确实希望你可以尽快给我一个满意的答复。感谢你的体谅3.I would appreciate it very much if you could take proper measures to deal with the problem as soon as possible.你若能尽快采取合理的措施处理这个问题，我将感激不尽。【练习】一、假如你是李华,在网站上购买了一台笔记本电脑,不仅到货比预期晚了七天包装有损且发现这台电脑启动不起来，现你向客服投诉，并申请退货或换货。注意:1.词数100左右;2.可以适当增加细节,以使行文连贯;【参考范文】To whom it may concern,I'm Li Hua, writing to complain about the laptop I bought on your website.I received it this morning, which was supposed to arrive seven days ago.What's worse, the package containing the laptop was damaged severely during the shipping process and I'm wondering if you had wrapped it carefully.What makes me disappointed is the laptop itself.It just won't start.I want you to either refund or change a good laptop for me immediately.You have caused me trouble and I hope you can solve my problem as soon as possible.Looking forward to your early reply.Yours, Li Hua二、假定你是李华,今年“双十一”期间在网上以较低的折扣抢购到了一双鞋子。但是仅仅半个月之后你就发现其中一只的鞋底断裂。于是你给商家写信进行投诉,要求以同样的价格换一双。注意:1.词数100左右;2.可以适当增加细节,以使行文连贯;【参考范文】Dear Sir or Madam,I am writing to complain about the shoes bought from your online shop during the double 11 rush.I luckily purchased a pair in your shop at a low price at the last minute.It's really a bargain and I felt very glad at first.But my excitement just lasted half a month.I was having them and showing off to my colleagues when one sole of them was found broken.You can imagine how ashamed and annoyed I felt at that time! They aretotally out of my satisfaction now.You have promised all the goods are of good quality, otherwise they can be returned for a full refund, or exchanged for a new pair.Now I require that you make a replacement of exchanging a new pair at the same price with its quality guaranteed as expected.yours,Li Hua