2025届高考英语应用文写作 投诉信 课件

这是一份2025届高考英语应用文写作 投诉信 课件，共25页。PPT课件主要包含了Summary 等内容，欢迎下载使用。
Let’s read tw letters and get sme infrmatin frm each ne.
1. What is the purpse f writing the letter?2. What des the writer cmplain abut exactly?3. What is the writer’s requirement?
Dear Mr. Rbert, I’m ne f yur custmers. I’m writing t tell yu that there are a few aspects that are nt quite satisfactry in yur htel. T begin with, the fd in yur htel is s expensive that mst f the rdinary peple can’t affrd it. The prices f sme dishes are 50 percent higher than thse f the dishes in ther htels. Secndly, yu have prmised t prvide ht water 24 hurs a day, but it ften happens that there is n ht water after 10 p.m. What’s mre, the picture n the TV set in my rm was nt clear, but nbdy came t repair it althugh I phned several times. Finally, the rm was nt clean enugh, and the service peple didn’t clean it in time. I hpe yu can take necessary measures t imprve the present situatin.Yurs sincerely,Li Ming
The infrmatin frm the letter:
What is the purpse f writing the letter? T shw his dissatisfactin with the service.2. What des the writer cmplain abut exactly? the fd…ht water…the picture n the TV set …nbdy came t repair it…the rm…the service peple… 3. What is the writer’s requirement? The htel can take measures t get imprved.
Hw des the writer express his ideas clearly?What expressins des the writer use?
T shw the purpse f writing the letter: I am writing t tell yu that…T list the cmplaints: t begin with…secndly…what’s mre…finally…T shw the requirements: I hpe yu can…
Dear Sir/Madam, I am Li Hua, a custmer f yurs, and I am writing t make a cmplaint abut the bad service f ne f yur drivers. Last Saturday I tk a taxi whse number was HHX80W t my tutr’s hme. Hwever, I was annyed t find that the driver tk a rundabut rute deliberately t charge me mre mney. What hurt me mst was that he even spke rudely t me. I really feel bad at this expensive but terrible service. I firmly insist that yu have the driver make an aplgy t me and give the extra mney back t me. And I wuld appreciate it if yu culd slve the prblem as sn as pssible.Yurs sincerely,Li Hua
What is the purpse f writing the letter? T cmplain abut the bad service.2. What des the writer cmplain abut exactly? The driver tk a rundabut rute t charge him mre mney and he spke rudely.3. What is the writer’s requirement? An aplgy frm the driver. Getting back the extra mney. And the prblem can be slved sn.
T shw the purpse f writing the letter: I am writing t make a cmplaint abut…T express the cmplaints: I was annyed t find that… What hurt me mst was that…T shw the requirement: I firmly insist that…/ I wuld appreciate it if yu culd
Usually 3 paragraphs Para.1 self-intrductin and the matter that yu cmplain abut (投诉的问题)Para. 2 the details r the reasns(具体细节或投诉的原因)Para. 3 the requirements r suggestins(要求/诉求/建议)
The cntent and the structure f a letter f cmplaint?
make a cmplaint abut/cmplain abut…pr servicetake measures/actin t d…deal with/slve the prblemprevent/keep/stp…frm dinginvestigate/lk int the matterexpress ne’s dissatisfactin abutask fr reasnable cmpensatin
Useful expressins
1.调查此次事件
6.表达不满
need/require a full refundmake up fr the damagesbring abut incnveniencest make matters wrse in a rude mannerput up with…/bear…a satisfactry slutingive a reasnable explanatin
6.一个满意的解决方法
第一段：自我介绍，表明写信目的，指出投诉的问题。1. I am srry t truble yu but I am afraid that I have t make a serius cmplaint. 2. I am srry t tell yu that there shuld be reasns t cmplain abut …3. I really hate t cmplain, but ne thing is really disturbing nw.4. I feel bad t truble yu but I have t make a cmplaint abut…5. I’m writing t express my dissatisfactin abut…
Useful sentence structures
第二段：说明情况，写出投诉的具体细节或投诉的原因。1.There are sme prblems that I wish t bring t yur attentin. Fr ne thing,… Fr anther…2.The reasn fr my dissatisfactin is What’s wrse, … Finally, …3. I was annyed t find that…What hurt me mst was that…4. T begin with…secndly…what’s mre…finally…5. This prblem keeps bthering me.
第三段：表达希望问题得到迅速解决的强烈愿望；希望尽快得到满意的答复。1. I hpe yu will take my cmplaint seriusly.2. I wuld be grateful if my demands can be met. 3. Frankly, I am nt prepared t put up with the situatin any mre.4. I wuld be very grateful if yu culd lk int the matter as sn as pssible. And I am lking frward t an early reply.
　假如你是李华，在某餐厅就餐时不满意餐厅的服务,请根据以下内容向餐厅经理写一封投诉信，内容如下：1).投诉内容(没有保留预定位置,食物不新鲜，服务员态度不好等）；2).希望得到妥善处理。 注意:1.词数100左右; 2.可适当增加细节,以使行文连贯。
人称时态　题目要点1)投诉内容： 没有保留预定位置 食物不新鲜 服务员态度不好等2)希望得到妥善处理
reserve a table in advance/ nt seats available
the fd- nt fresh
适当增加细节,以使行文连贯使用合适的句式，考虑高级词汇、短语注意连接词的使用，让句子间的关系更紧密分好段落注意书写整齐，卷面整洁
Arrange the sentences
Arrange the sentences in lgical rder t make them int a shrt passage.
8. I'm Li Hua, a custmer f yurs.
4. I'm writing t cmplain abut the unpleasant experience I had in yur restaurant.
7. Last Friday I reserved a table fr dinner in yur restaurant.
9. But I was quite disappinted at yur service.
3. We went there at the time as arranged, nly be tld there were n seats available.
5. What annyed us mst was that when we explained t the waitress, she shuted at us rudely.
2. Besides we fund the fd nt fresh and sme dishes were t salty.
6. Thus it is my sincere hpe that yu can lk int the case and take sme measures t prevent such things happening again.
1. I’d appreciate it if yu culd give me a reasnable explanatin as sn as pssible.
Dear Sir r Madam， I'm Li Hua, a custmer f yurs. I'm writing t cmplain abut the unpleasant experience I had in yur restaurant. Last Friday I reserved a table fr dinner in yur restaurant. But I was quite disappinted at yur service. We went there at the time as arranged, nly t be tld there were n seats available. What annyed us mst was that when we explained t the waitress, she shuted at us rudely. Besides we fund the fd nt fresh and sme dishes were t salty. Thus it is my sincere hpe that yu can lk int the case and take sme measures t prevent such things happening again. I’d appreciate it if yu culd give me a reasnable explanatin as sn as pssible.Yurs,Li Hua
审题，确定人称和时态列出要点，确保信息完整适当增加细节,以使行文连贯使用合适的句式，考虑高级词汇、短语注意连接词的使用，让句子间的关系更紧密分好段落注意书写整齐，卷面整洁